Admin Support

Mitie; Peacehaven; On-site; GBP 30,000; Full time

Job summary

A leading service provider is seeking an Administration Support professional based in Peacehaven. The role includes supporting the Ops Manager, managing officer performance, and ensuring compliance with health and safety standards. Successful candidates will possess excellent organizational skills, exceptional communication abilities, and a strong customer service focus. This position offers a salary of £29,400 pa, with substantial benefits including employee discounts and various perks.

Benefits

Employee discounts

Cycle to Work Scheme

Life Assurance

Childcare Vouchers

Qualifications

• Excellent organizational and time management skills.
• Strong customer service and client-focused attitude.
• Exceptional verbal and written communication skills.

Responsibilities

• Support the Ops Manager in managing performance and hours.
• Ensure compliance with key SLA's/KPI's.
• Maintain and promote the Mitie brand and reputation.

Skills

Organizational skills

Customer service

Time management

Communication skills

Ability to work in a team

Job description

Based in Northampton SOC - Laptop and phone provided.

Administration Support M&S - 40hrs per week, Monday - Friday - £29,400 pa.

Reporting to the Security Account Manager.

£29,400 pa including 20% M&S colleague discount, numerous Mitie benefits including Save As You Earn, Share Incentive Plan, Cycle to Work, Life Assurance and Childcare Vouchers.

Job objectives and responsibilities

• Effectively support and assist the Ops Manager in managing the performance of a designated region, ensuring that all contracted and temporary hours are fulfilled by trained officers to the complete satisfaction of those stores/clients.
• Support Ops Managers with the operational performance of the allocated business in relation to overall targets set, ensuring compliance with key SLA's/KPI's.
• To maintain and promote the Mitie brand and reputation by providing an industry leading security provision.
• Maximize the efficiency of the deployment of officers utilizing systems and technology to deliver intelligence led services based upon risk and data analysis.
• Contribute to the success of the M&S contract through effective training and continuous on-going colleague coaching.
• Support the customer and be responsible for the timely completion of crime related reporting and any other crime related tasks/activities.

Main duties

• Ensure all weekly SPO hours are rostered in advance with trained M&S/Mitie colleagues.
• Follow agency request process when needed to maintain coverage and service levels.
• Maintain SIA license records, completing application process when needed.
• Manage Holiday tracker, approving requests in line with company policy.
• Supporting M&S and Mitie WSHS/QHSE initiatives and compliance with policy and legislation.
• Assist the ops manager in completing QHSE investigations within the agreed SLA.
• Maintain records of Assignment instructions and Risk Assessments for each site in line with Mitie policy.
• Manage the recruitment process from advertising vacancies, processing candidates to ensure screening is completed in a timely manner.
• Order uniform and ID cards for all new starters, reissuing both when needed.
• Assist the investigation manager with note taking when required.
• Take active steps to maintain communication; recognize achievement and develop the Mitie Community.
• Ensuring all Mitie obligations relating to officer welfare, health and safety and duty of care are observed always.
• Ensuring adequate advice and support is provided to make the Store Protection Officer team successful. This includes ensuring knowledge and use of key systems, tools, and awareness of policies.
• To ensure all officers in the Store portfolio fully understand and comply with, all aspects of Mitie Policy and relevant legal and regulatory requirements, including changes to policies or procedures and can demonstrate appropriate levels of control.

Person Specification

Essential

• Excellent organisational and time management skills.
• Confident and professional working approach and appearance.
• Strong customer service, client focused attitude with the ability to build good working relationships.
• Exceptional verbal and written communication skills.
• Ability to work individually and as part of a team.
• Resilient and tenacious with a “can do” approach.
• Flexible and adaptable.
• Literate, numerate and IT skills to medium level user.

Health and Safety responsibilities

• Follow company policies and procedures at all times.
• Report any apparent deficiencies in systems of work or equipment provided that may result in failure of service delivery or risk to health and safety or the environment.
• Use all work equipment and personal PPE properly and in accordance with training received.
• Report any issues or training needs to your Line manager and /or via your divisional incident reporting system.