Admin Support

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 18,000 - 21,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a clerical officer at Llandudno Hospital to provide an efficient administrative and reception service. You will be the first point of contact for telephone calls and visitors, supporting the general office and clinical staff across the hospital.

The role requires excellent communication, organisation, and competence in Word/Excel/Outlook, with Welsh language ability considered essential. Apply to join a patient‑focused team in North Wales.

Qualifications

• GCSEs in English and Maths at grade C or above.
• NVQ Level 2 in Administration or equivalent experience.
• IT qualification or demonstrated proficiency with Microsoft packages.
• RSA/OCR Level 2 or equivalent experience.

Responsibilities

• Offer general assistance to services providers and users and project a positive and friendly image to patients and visitors, in person or by telephone.
• Receive, assist and direct patients to access the appropriate service or healthcare professional.
• Undertake a variety of administrative duties to support the General Office and clinical staff.
• Facilitate effective communication between patients, staff and other health and wellbeing partners.

Skills

Word/Excel/Outlook

Diary management

Verbal & written communication

Organisational skills

Welsh language

Education

GCSE English & Maths (C or above)

NVQ Level 2 in Administration

RSA/OCR Level 2 or equivalent

Tools

Microsoft Office

Job description

Job Overview

The ability to speak Welsh is essential for this post. An exciting opportunity has arisen for clerical officer to join the team at Llandudno Hospital. The purpose of this post is to provide an efficient and comprehensive administrative and reception service to Llandudno Hospital. The post holder will first point of contact for telephone communication. The post holder will work within the Llandudno Hospital administrative teams alongside the Site Administrator to provide a seamless administrative service to the Community Hospital.

Main duties of the job

• Offer general assistance to services providers and users and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Undertake a variety of administrative duties to assist in the smooth running of the General Office including the provision of clerical support to clinical staff and other members of the team.
• Facilitate effective communication between patients, members of staff secondary care and other associated healthcare and wellbeing agencies.

Working for our organisation

Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

Essential criteria

• GCSE’S C and above in English and Maths or equivalent experience.
• NVQ Level 2 in Administartion or equivalant experience
• IT Qualification or equivalent level of experience using Microsoft packages
• RSA/OCR Level 2 or equivalent experience

Desirable criteria

• ECDL
• AMSPAR-City & Guilds Level 3

Experience

Essential criteria

• Previous experience in a clerical, administration/ reception role.
• Copy/Audio typing

Desirable criteria

• Ability to speak Welsh

Skills

Essential criteria

• Able to use Word/Excel/ Outlook competently and to manage electronic diaries effectively
• Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders
• Excellent organisational skills.
• Ability to speak Welsh

personal Qualities

• Team player. Approachable
• Friendly Confident manner.
• Reliable
• Develops own practice through reflection and learning. Empathetic.