Receptionist / Administrator

Betsi Cadwaladr University Health Board; Holyhead; On-site; GBP 18,000 - 21,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking an admin/receptionist for GP practices in North Wales. The role focuses on booking appointments, handling patient queries, and providing high-quality administrative support.

Welsh language is essential. Training is provided for IT systems and day-to-day duties, with secondments across multiple GP sites to meet service needs.

Qualifications

• Welsh language essential.
• NVQ Level 2 in administration or equivalent/experience.
• Experience with Microsoft Office and data entry.
• Experience in busy reception or office environment.

Responsibilities

• Book appointments and handle patient queries with a confident telephone manner.
• Undertake admin duties and data input to support day-to-day GP practice operations.
• Work at other Health Board GP practices as needed to cover service requirements.
• Communicate professionally with staff at all levels and handle information sensitively.

Skills

Welsh language

Microsoft Office

Reception

Customer service

Communication

Data handling

Education

NVQ Level 2 in administration

General education

Tools

EMIS

Oracle

WPAS

Job description

Job Overview

The ability to speak Welsh is essential for this post.

This post is fixed term/secondment until 30/06/27 due to maternity cover.

Hwb i...GP Practice.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the west area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• A good standard of general education
• NVQ Level 2 in administration or equivalent qualification/experience

Desirable criteria

• ECDL
• Word processing qualification (e.g. RSA 2, or equivalent experience)

Personal Attributes

Essential Criteria

• Ability to work as part of an integrated multi-skilled team member without direct supervision
• Flexible approach to the needs of the service including working at other sites when required

Knowledge

Essential Criteria

• An understanding of confidentiality involved with post
• Knowledge of a range of administrative processes
• welsh language essential

Desirable criteria

• Knowledge of medical terminology

Skills

Essential criteria

• Ability to input information onto a computer system with speed and accuracy
• Ability to deal with a number of different tasks simultaneously
• Ability to communicate professionally and effectively with all levels of staff both verbally and in writing
• Ability to deal with issues on the spot

Desirable criteria

• Shorthand skills

Experience

Essential criteria

• Experience of using Microsoft office packages
• Experience of working in a busy reception or office environment
• Experience of dealing with the public on the phone and face to faceAbility to work in a fast paced, ever-changing environment

Desirable criteria

• Experience of using an IT system (e.g. EMIS, Oracle, WPAS)
• Experience of working in a GP surgery or an NHS office environment