Clerical Officer - Colwyn Bay District Nurses

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) in North Wales is seeking an organized Clerical Officer to join the Conwy Community Resource Team. You will provide comprehensive administrative support to multidisciplinary teams and act as the first point of contact for CRT telephone lines.

Welsh language ability is essential for this post, with opportunities for development and training. You will work across multiple locations within Conwy including Abergele, Colwyn Bay and Llandudno,

Qualifications

• Proven ability to use electronic information systems.
• Team player with good communication.
• Customer service experience preferred.

Responsibilities

• Provide efficient and comprehensive administrative support within the Community Resource Team.
• Act as first point of contact for telephone queries for the CRT.
• Work within Conwy CRT alongside nurses, therapy services, local authority and voluntary sector to ensure seamless admin support.

Skills

Electronic information systems

Team player

Communication skills

Customer service

Education

GCSE English & Maths

NVQ Level 2 in Administration

IT qualification (MS Office)

RSA/OCR Level 2

Tools

ECDL

AMSPAR - City & Guilds Level 3

Job description

Job Overview

Do you have excellent administration skills and enjoy working as part of a team? Do you have vision, drive and endless enthusiasm and thrive on a challenge? Then come and join our Conwy Community Resource Team which is dynamic, proactive and committed to making a difference to our patients. We believe in development and training opportunities for our staff and are looking to recruit an extremely organised, highly motivated and passionate clerical officer to support the clinical team.

The ability to speak Welsh is Essential for this post.

Main duties of the job

The purpose of this post is to provide an efficient and comprehensive administrative service within the Community Resource Team (CRT). Acts as the first point of contact for telephone communication for the CRT.

The post holder will work within the Conwy CRT (Abergele, Colwyn Bay, Llandudno, Llandudno Junction & Llanwrst) alongside District Nurses, Therapy Services, Local Authority colleagues and Voluntary Sector to provide a seamless administrative service to the Multidisciplinary Teams.

The Clerical Officer is required to work accurately and independently, within guidelines after training. Using their own initiative and judgement, rather than supervised, deciding when necessary to consult their manager. All duties must be carried out in accordance with Departmental and Health Board Policy.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients.

The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Skills

Essential criteria

• Able to use electronic information systems
• Team Player
• Communication skills
• Customer Service Experience

Desirable criteria

• Knowledge of NHS systems

Education/Qualifications

Essential criteria

• GCSEs Grade C and above in English and Maths or equivalent experience
• NVQ Level 2 in Administration or equivalent experience
• IT qualification or equivalent level of experience using Microsoft packages
• RSA/OCR Level 2 or equivalent experience

Desirable criteria

• ECDL
• AMSPAR -City & Guilds level 3

Experience

Essential criteria

• Previous clerical/office experience

Desirable criteria

• Previous NHS experience