Children's Ward Clerk

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 18,000 - 21,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a proactive administrative assistant for a busy Children's ward. The role supports nursing staff and doctors with clerical tasks and patient data entry, ensuring smooth ward operations.

Welsh speaking at level 3 is essential. The position is fixed-term/secondment until 31 March 2027, with a flexible, patient‑focused approach and a commitment to confidentiality and accuracy.

Qualifications

• GCSE English/Maths or equivalent required.
• NVQ 2 in Administration preferred.
• NVQ in Customer Service desirable.
• Experience of customer service.
• General administration experience.

Responsibilities

• Data inputting, admitting and discharging patients, answering the telephone, dealing with families and filing.
• Preparing case notes and maintaining patient records.
• Provide administrative support to nursing staff and doctors within the unit.
• Maintain confidentiality and handle sensitive information appropriately.

Skills

IT/Computer literate

Effective communication

Good telephone manner

Team player

Confidentiality

Education

English/Maths GCSE or equivalent

NVQ 2 in Administration

NVQ in Customer Service

ECDL

Tools

WPAS

RADIS

BADGER NET

Job description

Job Overview

This post is Fixed term/Secondment until 31.03.2027 to meet the needs of the service.

If you are interested in applying for the secondment position, you must obtain permission from your current line manager prior to applying for this post.

The ability to speak Welsh is essential for this post. minimum level 3. An opportunity has arisen to join a busy Children's ward providing comprehensive administrative support to the nursing staff and doctors within the unit.

Main duties of the job

We are looking for colleagues with experience of admin and clerical duties, who have good interpersonal and organisational skills and who will be able to work well within our existing team.

You will need to have a flexible approach to work, be reliable, adaptable and have good organisational skills. A pleasant telephone manner and good communication skills are essential to receive and respond courteously to all telephone enquiries regarding patient care.

You will also be computer literate with experience of Microsoft Office, be a team player and able to maintain confidentiality. Applicants must also have a good standard of education.

Main duties of the role involve data inputting, admitting and discharging patients, answering the telephone, dealing with families, preparing case notes and filing.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• English/Maths GCSE or equivalent

Desirable criteria

• NVQ 2 in Administration
• NVQ in Customer Service
• ECDL

Experience

Essential criteria

• Working with the public
• Working in a busy environment
• Experience of Customer Service
• General experience of administration functions

Desirable criteria

• Previous experience working within the health care sector

Skills

Essential criteria

• IT/Computer literate
• Effective communication skills

Desirable criteria

• Experience of using WPAS
• Case note tracking
• RADIS
• BADGER NET
• Understanding of the importance of maintaining medical records

Knowledge

Essential Criteria

• Knowledge of data protection and patient confidentiality

Desirable criteria

• Understanding of risk management and health and safety

Personal Qualities

Essential Criteria

• Ability to work without direct supervision
• Ability to prioritise workload
• Organised, punctual, reliable, self motivated
• To function efficiently under pressure and to meet deadlines.
• Confident
• Good telephone manner
• Team player
• Able to maintain confidentiality
• Friendly
• Flexible approach to work

Other Relevant Requirements

Essential criteria

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations
• Welsh Speaking (minimum of level 3)