Support Medical Secretary

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 18,000 - 24,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking an enthusiastic, self-motivated secretary to support the Orthopaedic Department with confidential admin, audio typing and diary management.

The role requires NHS experience, a Medical Secretarial Qualification (or equivalent), and IT proficiency; Welsh language is desirable but not essential; you will work within a team, prioritise workloads, and help patients navigate the RTT pathway.

Qualifications

• NHS secretarial experience is essential.
• Medical Secretarial Qualification or equivalent experience required.
• Audio typing skills and proficient IT usage expected.
• RSA/OCR Level 2 and CLAIT/ECDL qualifications preferred.

Responsibilities

• Provide confidential secretarial support to Orthopaedic consultants.
• Coordinate diary management, appointments and admissions for patients.
• Prepare and process documents using dictation systems and MS Word.
• Maintain accurate records and assist with RTT pathway coordination.

Skills

Audio typing

NHS experience

Team player

Organised

Clear communication

Education

NVQ Business Administration L3

RSA / OCR Level 2

CLAIT / ECDL

AMSPAR – City & Guilds L3

Tools

Microsoft Word

Digital dictation

Job description

Job Overview

We are looking to appoint an enthusiastic, self-motivated and experienced secretary in our Orthopaedic Department to provide comprehensive secretarial support within the department. It is essential that applicants have previous NHS experience and possess a high level of audio typing skills. You should hold a Medical Secretarial Qualification (or have equivalent previous experience) and are qualified to a minimum of RSA Stage 2 (or equivalent). The successful applicant will be able to work as part of a team while managing their own independent workload and competing priorities. The post holder will have a good understanding of Referral to Treatment (RTT) pathways and the ability to maintain good and reliable records.

Main duties of the job

To support the co-ordination of the administration arrangements to provide a high quality supportive secretarial service to the consultant, medical and nursing team. To work independently and be accountable for organising/prioritising own workload to ensure deadlines are achieved. To support the facilitation of the patients along a defined pathway.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework. Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

The post holder will be a key member of the Medical secretary team providing an accurate and confidential administration service to the Clinical Specialty and its associated work streams. The post holder will support the consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, workload and co-ordination of appointments and admissions related information for patients and carers. The post holder will have good accurate typing skills, and will ensure that the speciality maintains efficient filing and recording of information systems. Will plan and organise own time, adjusting clinic appointments for patients ensuring notes are ready for clinics as necessary. The post holder will monitor and review any patient forms /details and items pending further action, chase outstanding responses and information. The post holder will provide information and advice to patients and relatives about admissions and appointments. The post holder will process documents accurately and efficiently using digital dictation, analogue dictation and as directed by the clinician and will demonstrate self-directed development and practice of patient administrative systems, whilst undertaking tasks that will require individual to exercise judgement and expertise. Performing, administrative tasks the post holder will have the responsibility for safe use of equipment and resources used by self or others (e.g. will report any defects in equipment through the IT Helpdesk Service).

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Other Relevant Requirements

Essential criteria

• Able to travel to meet the requirements of the post.

Desirable criteria

• Welsh Speaking.

Qualifications

Essential criteria

• NVQ Business Administration L3 or equivalent experience.
• RSA /OCR level 2 or equivalent experience (must be a proficient user of Microsoft word.
• IT related qualification CLAIT plus /ECDL or equivalent.

Desirable criteria

• AMSPAR – City & Guilds L3.
• NVQ Customer Service L3
• Statutory and Mandatory Training

Experience

Essential criteria

• Knowledge of a range of administrative processes.
• Experience of working in a busy office environment.

Desirable criteria

• Experience of working within the NHS.

Skills

Essential criteria

• Competently communicates professionally and effectively with all levels of staff both verbally and in writing
• Proficient in use of Microsoft office applications.
• Experienced in planning and organising and prioritise own workload.
• Flexible approach to work and adaptable to changing service demands.
• Excellent organisational skills.

Desirable criteria

• Minute-taking skills

Knowledge

Essential Criteria

• Evidence of Continual Personal development
• Ability to deal with sensitive information

Desirable criteria

• Knowledge of NHS Organisations
• Medical terminology.

Personal Qualities

Essential Criteria

• Team player.
• Approachable /Friendly Confident manner.
• Reliable.
• Develops own practice through reflection and learning.
• Empathetic.