Receptionist/Single Point of Access

Betsi Cadwaladr University Health Board; Bangor; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) North Wales is seeking a motivated Receptionist/Administrator to support the CAMHS team in Bangor. Welsh language skills at level 3 are essential. The role involves secretarial duties, reception tasks, and managing referrals and appointments with discretion and confidentiality.

The successful candidate will demonstrate strong organisational skills, proficiency in MS Office, and the ability to work independently in a busy NHS environment.

Qualifications

• Good general education in Maths and English; NVQ level 2 or equivalent qualification/experience.
• Typing RSA Stage III or equivalent.
• Excellent keyboard skills and experience of Microsoft Office.

Responsibilities

• Provide an efficient secretarial service to the CAMHS Multi-Disciplinary team, including processing referrals, typing, diary management and arranging appointments.
• Undertake reception duties with confidentiality and discretion in dealings with patients, carers, staff and visitors.

Skills

Secretarial experience

Typing

Microsoft Office

Education

NVQ Level 2 in Business Admin

Tools

Word

Excel

Outlook

Job description

Job Overview

The ability to speak Welsh is essential for this post. - Minimum level 3

We are looking to recruit an enthusiastic, motivated person who will provide secretarial support within the Child and Adolescent Service within Children & Young People’s Division based at Talarfon, Bangor.

The successful candidate will have a good standard of education, excellent communication skills, be able to work on their own initiative and be efficient and organised with their own workload. The candidate should also have excellent keyboard skills and experience of Microsoft Office Package. The post holder will be expected to undertake a variety of duties within the role.

A good telephone manner essential. The post holder will be required to demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Main duties of the job

The CAMHS Receptionist/Single Point of Access Administrator will provide an efficient and flexible secretarial service to the CAMHS Multi-Disciplinary team. This will include, processing referrals, typing, electronic diary management and arranging appointments.

The post-holder will also be expected to undertake reception duties. By the nature of the duties, the post-holder will be required to maintain strict confidentiality and will be expected to deal with patients, carers, relatives, medical staff and other visitors to the unit, in person and in writing, with courtesy and discretion at all times. The Admin Manager is generally available for reference.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Qualifications

Essential criteria

• Good general education in Maths and English. NVQ level 2 or evidence of continuous ongoing learning. Typing RSA Stage III or equivalent qualification/experience.

Desirable criteria

• ECDL, NVQ Level 2 Business Admin, NVQ Level 2 Customer Services, Audio Typing qualification

Experience

Essential criteria

• Significant secretarial experience, copy typing, ability to support and deliver to deadlines on a wide range of administration processes, minute taking experience

Desirable criteria

• Experience of working within the NHS hospital environment, experience within busy office environment, audio typing

Aptitude And Abilities

Essential criteria

• Ability to prioritise workload. Competently, effectively and professionally communicates both verbally and in writing with a range of stakeholders. Excellent organisational skills, to function efficiently under pressure and to meet deadlines. Able to use word/excel/outlook competently and to manage electronic diaries effectively

Desirable criteria

• Knowledge of PIMS/WPAS/ORACLE, knowledge of medical terminology

Values

Essential Criteria

• Approachable and professional in dealing with people and able to deal with difficult/emotional situations. Ability to work alone and as a member of the team. Flexible and adaptable to changing service demands team player, flexible approach to work

Other

Essential criteria

• Friendly and efficient telephone manner. Smart personal presentation. Develops own practice through reflection and learning. Reliable
• Welsh speaking (minimum of level 3)