Welsh-Speaking Hospital Admin & Reception

Betsi Cadwaladr University Health Board; Llandudno; On-site; GBP 18,000 - 21,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a clerical officer at Llandudno Hospital to provide an efficient administrative and reception service. You will be the first point of contact for telephone calls and visitors, supporting the general office and clinical staff across the hospital.

The role requires excellent communication, organisation, and competence in Word/Excel/Outlook, with Welsh language ability considered essential. Apply to join a patient‑focused team in North Wales.

Qualifications

• GCSEs in English and Maths at grade C or above.
• NVQ Level 2 in Administration or equivalent experience.
• IT qualification or demonstrated proficiency with Microsoft packages.
• RSA/OCR Level 2 or equivalent experience.

Responsibilities

• Offer general assistance to services providers and users and project a positive and friendly image to patients and visitors, in person or by telephone.
• Receive, assist and direct patients to access the appropriate service or healthcare professional.
• Undertake a variety of administrative duties to support the General Office and clinical staff.
• Facilitate effective communication between patients, staff and other health and wellbeing partners.

Skills

Word/Excel/Outlook

Diary management

Verbal & written communication

Organisational skills

Welsh language

Education

GCSE English & Maths (C or above)

NVQ Level 2 in Administration

RSA/OCR Level 2 or equivalent

Tools

Microsoft Office

Job description

Betsi Cadwaladr University Health Board is seeking a clerical officer at Llandudno Hospital to provide an efficient administrative and reception service. You will be the first point of contact for telephone calls and visitors, supporting the general office and clinical staff across the hospital.

The role requires excellent communication, organisation, and competence in Word/Excel/Outlook, with Welsh language ability considered essential. Apply to join a patient‑focused team in North Wales.