Receptionist/Telephonist

Betsi Cadwaladr University Health Board; Colwyn Bay; On-site; GBP 19,000 - 23,000; Full time

Job summary

The post holder at Betsi Cadwaladr University Health Board in Colwyn Bay will provide a comprehensive receptionist/telephonist service in a fast-paced NHS setting.

Welsh language ability is essential. You will handle patient enquiries, support staff, and contribute to a calm, organised front desk under pressure.

Qualifications

• Confidence in dealing with the public by telephone and in person.
• Experience of using Microsoft Office packages.
• Previous experience in a busy reception.
• Education to a high standard.
• Relate to public empathy/understanding.
• NVQ level 1 in customer services or equivalent.

Responsibilities

• Deal with patient enquiries in person and over the telephone appropriately and discreetly.
• Work flexibly with practice staff to ensure the surgery is adequately staffed.

Skills

Public communication

Telephone handling

Microsoft Office

Reception experience

Teamwork

Customer empathy

Clear communication

Education

NVQ level 1 in customer services

Tools

EMIS

NHS systems

Job description

Job Overview

The post holder will provide comprehensive and high quality receptionist/telephonist service.

The post holder will work in a challenging environment that undergoes constant changes and will need to exercise judgement and use a combination of skills to deal with day‑to‑day issues.

The post holder will be expected to demonstrate a sensitive and caring attitude that is client‑focused and maintain a calm and organised approach when working under pressure.

Main duties of the job

The ability to speak Welsh is essential for this post.

• Deal with patient enquiries in person and over the telephone appropriately, efficiently, courteously, promptly and discreetly, recognising the different needs of individuals.
• Work flexibly with other practice staff to ensure that the surgery is adequately staffed at all times.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications/Experience

Essential criteria

• Confidence in dealing with the public by telephone and in person
• Experience of using Microsoft office packages
• Previous experience in a busy reception
• Education to a high standard
• Relate to public empathy/understanding
• NVQ level 1 in customer services/or equivalent

Desirable criteria

• Experience of working within a Primary Care NHS setting

Receptionist/Telephonist

Essential Criteria

• General understanding of the way the NHS functions
• Communication skills, concise accurate, grammatically correct

Desirable criteria

• Previous experience using EMIS and other NHS systems

Essential Criteria

• Ability to work as part of a team and on own initiative

Desirable criteria

• Previous experience in Customer services

Language Skills

Essential criteria

• The ability to speak Welsh