ADMIN OFFICERS BALLYMENA

The Recruitment Co; Ballymena; On-site; GBP 16,000 - 22,000; Full time

Job summary

Northern Ireland Civil Service in Ballymena is seeking an Admin Officer - Telephony on a full-time, long-term temporary basis. The role offers training and a weekly pay of £13.75 per hour. Start date 2 November 2026.

51 weeks with potential extension, office-based with possible future home-working. duties include handling State Pension inquiries by phone, delivering a professional service and meeting targets, with no prior experience required.

Qualifications

• 5 GCSEs at Grade C or above, including English and Maths.
• AccessNI check will be required.

Responsibilities

• Support customers based in Great Britain through a busy State Pension telephony service.
• Provide a professional, helpful and efficient service, handling customer queries.
• Accurately processing information while working towards agreed service standards and targets.

Skills

Customer service

Communication

Time management

IT literacy

Education

GCSEs incl English & Maths

Job description

Admin Officer - Telephony | Northern Ireland Civil Service | Ballymena

£13.75 per hour | Full-Time | Long-Term Temporary Opportunity | Full Training Provided

Looking for your next opportunity? We have a fantastic chance to join the Northern Ireland Civil Service in Ballymena as a full-time Administrative Officer within State Pension.No previous experience is required. If you're a confident communicator, comfortable speaking with customers and keen to build your experience within the public sector, we'd love to hear from you.

The Details

• Pay: £13.75 per hour ( paid weekly )
• Start date: 2 November 2026
• Location: Ballymena
• Hours: Full-time, 8-hour shifts between 8am and 8pm, Monday to Friday
• Saturday working: 1 Saturday in every 4, 9am-5pm
• Contract: 51 weeks, with the possibility of extension
• Training: Full training provided
• Working arrangement: Initially fully office-based, including training. Working from home may become available in the future.

Why Apply?

• No previous experience required
• Full on-the-job training provided
• £13.75 per hour
• Long-term 51-week opportunity with potential extension
• Most weekends off - only 1 in 4 Saturdays
• Valuable experience within the Northern Ireland Civil Service

What You'll Be Doing

Working within the Department for Communities, you'll support customers based in Great Britain through a busy State Pension telephony service.You'll provide a professional, helpful and efficient service, handling customer queries and accurately processing information while working towards agreed service standards and targets.

We’re Looking For People Who Have:

• Excellent customer service and call-handling skills
• Strong verbal and written communication
• Confidence building rapport with customers and colleagues
• The ability to work accurately and meet deadlines and targets
• Basic IT/computer literacy and the ability to learn new systems
• Good organisation and time-management skills
• A positive attitude and willingness to learn
• A strong work ethic, with excellent attendance and timekeeping
• The ability to work effectively as part of a team

Essential Criteria

5 GCSEs at Grade C or above, including English and Maths.Please note: An AccessNI check will be required.

Ready for Your Next Opportunity?