Telephony Admin Officer - Public Sector (Training)

The Recruitment Co; Ballymena; On-site; GBP 16,000 - 22,000; Full time

Job summary

Northern Ireland Civil Service in Ballymena is seeking an Admin Officer - Telephony on a full-time, long-term temporary basis. The role offers training and a weekly pay of £13.75 per hour. Start date 2 November 2026.

51 weeks with potential extension, office-based with possible future home-working. duties include handling State Pension inquiries by phone, delivering a professional service and meeting targets, with no prior experience required.

Qualifications

• 5 GCSEs at Grade C or above, including English and Maths.
• AccessNI check will be required.

Responsibilities

• Support customers based in Great Britain through a busy State Pension telephony service.
• Provide a professional, helpful and efficient service, handling customer queries.
• Accurately processing information while working towards agreed service standards and targets.

Skills

Customer service

Communication

Time management

IT literacy

Education

GCSEs incl English & Maths

Job description

Northern Ireland Civil Service in Ballymena is seeking an Admin Officer - Telephony on a full-time, long-term temporary basis. The role offers training and a weekly pay of £13.75 per hour. Start date 2 November 2026.

51 weeks with potential extension, office-based with possible future home-working. duties include handling State Pension inquiries by phone, delivering a professional service and meeting targets, with no prior experience required.