Admin Officer - North Shields

Brook Street; North Shields; On-site; GBP 40,000 - 60,000; Full time

Job summary

A dedicated employment agency is seeking an Admin Officer in North Shields. The role involves providing crucial administrative support, handling inquiries, and assisting with probate applications in a fast-paced, rewarding environment. Candidates should possess excellent IT and customer service skills, along with strong organizational capabilities. You'll be part of a supportive team and receive comprehensive training. This is a temporary position with the potential for extension, reflecting the importance of being adaptable and empathetic in this key role.

Qualifications

• Proficient in Microsoft Word and Excel for data management.
• Strong ability to communicate professionally with customers.
• Empathetic in handling sensitive issues.

Responsibilities

• Process applications while maintaining detailed records.
• Communicate with legal representatives and the public via email.
• Provide general administrative support as needed.

Skills

Proficient IT skills

Excellent customer service skills

Organisational skills

Problem-solving

Education

Minimum of 5 GCSEs (including Maths and English)

Tools

Word

Excel

Job description

Job Title: Admin Officer
Location: Newcastle District Probate Registry, Kings Court, Earl Grey Way, North Shields NE29 6AR
Salary: £12.36 per hour
Hours: Monday to Friday, 37 hours per week (Standard Office Hours)
Contract Type: Office-Based

*Temporary Position -Currently running until 31/03/26 with the possibility to extend*

About the Role:

We are looking for a dedicated and detail-oriented Admin Officer to join the Newcastle District Probate Registry. As a Support Officer, you will provide critical administrative support, processing various types of applications from citizens and probate practitioners, addressing queries, and assisting in the issuing of grants of representation.

Key responsibilities include corresponding via email with legal representatives and members of the public, communicating with Probate Registrars, and developing a working knowledge of the Non-Contentious Probate Rules 1987. You will be part of a supportive, moderately sized team led by three Team Leaders, with access to full training and a comprehensive guidance resource.

Key Responsibilities:

• Open and dispatch post.
• Check and prepare paperwork and files for Probate Service processes.
• Photocopying and filing documents.
• Create and update records on in-house systems through accurate data inputting.
• Provide general administrative support as required by management.
• Communicate with customers sensitively and professionally, offering guidance and support through difficult and complex situations.

What We Are Looking For:

• Proficient IT skills, including fast and accurate data inputting and knowledge of Word and Excel.
• Excellent customer service skills, with the ability to communicate professionally via email and in person.
• Ability to empathise with customers and handle sensitive issues with care and understanding.
• Ability to promote and support digital engagement through online applications.
• Strong organisational skills, able to prioritise tasks effectively and work towards targets.
• A proactive approach to problem-solving, escalating issues appropriately.
• Flexibility and adaptability to meet business needs.
• A team player who behaves professionally and communicates clearly.
• Minimum of 5 GCSEs (including Maths and English) or equivalent qualifications.

Why Join Us?

This is a fast-paced, rewarding role where you will make a real difference to people during sensitive times. You will gain valuable experience within the justice system, supported by a full training programme and continuous guidance.

How to Apply:

If you are resilient, keen to learn, and thrive in a customer-focused environment, we encourage you to apply.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.