Admin Officer- Criminal Enforcement Support

Brook Street; Swindon; On-site; GBP 18,000 - 19,000; Full time

Job summary

Brook Street in Swindon is recruiting for a Clerical/Admin Officer (AO) - Criminal Enforcement Support. This office-based role runs 9am–5pm, full-time, in SN1 2JB, and pays £13.25 per hour.

You will support the delivery of justice by handling court/tribunal case paperwork, records, and communications with members of the public. Ideal candidates will have strong customer service skills, proven administrative experience, and confidence with Microsoft Office to maintain accurate records and meet

Qualifications

• Experience in administrative roles in customer-facing environments.
• Proficient IT skills with Microsoft Office and in-house systems.

Responsibilities

• Provide general admin support to progress cases through the court/tribunal system.
• Prepare papers and files for court, including photocopying and filing.
• Support enforcement activity and hearings preparation.
• Handle inquiries across counter, written and telephone channels.
• Assist with scheduling for meetings, training, and handouts.
• Draft standard letters, minutes, and reports.

Skills

Customer focus

Administrative work

IT skills

Clear communication

Tools

Microsoft Office

Job description

Clerical/Admin Officer (AO) - Criminal Enforcement Support

Location: Swindon SN1 2JB

Additional information:

• Office-based role: 9am-5pm, full-time


• Pay rate: £13.25 per hour

You will be supporting the delivery of justice by helping ensure convicted parties comply with fines and other financial penalties imposed by the Courts. This is a busy, people-facing administrative role where your accuracy, organisation and customer focus genuinely make a difference.

What you'll be doing:

• Deliver general admin support to progress cases through the court/tribunal system


• Prepare papers and files for court, including photocopying, filing, and updating records on an in-house system


• Support enforcement activity, including preparing documentation and ensuring materials are up to date for hearings


• Handle enquiries across counter, written and telephone channels-sometimes with difficult customers or situations


• Assist with scheduling and administration for meeting rooms, training sessions, agendas, joining instructions and handouts


• Draft standard letters and correspondence, minutes, notes and reports according to guidelines


• Support casework administration such as processing standard documents, bookings/dispatch, and maintaining accurate records


• Perform basic calculations and straightforward reporting, and contribute to quality checks and document verification


• Work to workload targets for throughput and accuracy, escalating complex issues to your team leader when required

What you'll bring:

• Strong customer focus and service skills via telephone and email


• Experience working in an administrative role in a customer-focused environment


• Proficient IT skills and confidence using Microsoft software packages


• Clear communication and strong organisational ability


• A calm, professional approach-especially when dealing with challenging enquiries

If you're organised, confident with customers, and ready to bring "right first time" service to a meaningful public-facing role, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.