Admin Officer

Brook Street; Pontypridd; On-site; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Guaranteed interview for veterans

Disability Confident Leader

Armed Forces Covenant support

Job summary

Brook Street is seeking an Administrative Officer for HMCTS in Pontypridd. The role is office-based, 37 hours per week, flexible 9-5, with an hourly rate of £12.86 under AWR. Assignment length up to 31/03/2027 with possible extension and ASAP start.

Ideal candidates are IT-proficient, organized and confident in a public service environment. No previous experience required, GCSEs including English and Maths, and willingness to support hearings and court staff.

Qualifications

• Strong IT literacy and ability to use computers proficiently.
• Organised approach with attention to detail.
• Confident and clear communicator in public-facing settings.
• Initiative-taking to help where needed.
• GCSEs including English and Maths.

Responsibilities

• Processing paperwork and completing basic administrative tasks.
• Supporting day-to-day clerking duties to help hearings run smoothly.
• Acting as an usher, guiding people back and forth to court rooms.
• Working confidently in a court setting; liaising with parties involved.
• Using IT systems to manage tasks and records accurately.
• Providing a professional, public-facing presence throughout the day.

Skills

IT literacy

Organised

Communication

Initiative

Education

GCSEs including English and Maths

Tools

Microsoft Office

Job description

AO (Administrative Officer) - HMCTS
Location: Pontypridd, CF37 1JR
Salary: £12.86 per hour (AWR)
Assignment length: Up to 31/03/2027 (extension possible)
Start date: ASAP * Hours: 37 hours per week (flexible working 9-5) * Office-based

If you're organised, confident, and enjoy helping people in a fast-paced public service environment, we'd love to hear from you. Experience isn't essential-this role is ideal for anyone who's IT-proficient, presentable, and ready to take initiative.

What you'll be doing:

• Processing paperwork and completing basic administrative tasks
• Supporting day-to-day clerking duties to help hearings run smoothly
• Acting as an usher, guiding people back and forth to court rooms
• Working confidently in a court setting-speaking appropriately and liaising with parties involved
• Using IT systems to manage tasks and records accurately
• Providing a professional, public-facing presence throughout the day

What you'll bring:

• Strong IT literacy and the ability to use computers proficiently
• An organised approach and attention to detail
• Confidence and a calm, professional demeanour in public-facing settings
• A presentable, friendly attitude and the ability to communicate clearly
• Initiative-taking behaviour-stepping in to help where needed

Additional information:

• GCSEs: You'll need standard 5 GCSEs (including English and Maths)
• CVs: Anyone welcome to apply (no prior experience required)

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.