Admin Officer

Brook Street; Piddinghoe; On-site; GBP 18,000 - 25,000; Full time

Job summary

Brook Street is seeking an Administrative Officer in Feltham to support case processing and documentation in line with procedures. You will handle data input and maintain records in in-house systems, contributing to efficiency improvements using Lean principles.

The role requires accuracy, a customer-focused approach, and the ability to work collaboratively across teams, with duties across counter, file and data processes as needed.

Qualifications

• Strong attention to detail with a right-first-time approach.
• Able to follow guidelines and report issues to a supervisor when needed.
• Reliable data input and record-keeping skills.
• Collaborative team player with problem-solving mindset.
• Polite, professional customer service for in-person, written and phone enquiries.
• Willingness to cover multiple duties and support other offices when required.

Responsibilities

• Support efficient processing of casework and documentation according to procedures.
• Maintain accurate records on in-house systems with data input.
• Perform verifications and checks against regulations and quality standards.
• Prepare information and bundles for daily operational meetings.
• Produce basic statistical reports and assist with simple financial processing.
• Contribute to workload targets while balancing throughput and accuracy.
• Work within Lean principles to identify process improvements.

Skills

Attention to detail

Right first time

Data input

Team collaboration

Customer service

Guidelines adherence

Tools

Microsoft Office

In-house data systems

Job description

Administrative Officer (AO)

Location: Feltham

Pay Rate: £15.59

Do you thrive on structured, customer-focused work where accuracy really matters? As an Administrative Officer in HMCTS, you'll help ensure cases and information move through the courts and tribunals system efficiently-supporting a high standard of service for the public, the judiciary and legal professionals.

What you'll be doing:

• Support the efficient processing of casework, helping to produce and progress the right documentation in line with procedures


• Carry out administration tasks to maintain accurate records on in-house systems, including updates and data input


• Complete verification and checking activities-reviewing documents, records, accounts, claims and returns against regulations and quality standards


• Prepare and assemble information and bundles needed for daily operational meetings (including returns, results and statistical information as required)


• Produce basic statistical analysis reports and support straightforward financial processing, where needed


• Contribute to workload targets, balancing throughput with accuracy


• Work as part of a team using Lean and continuous improvement principles-identifying opportunities to improve within documented systems and processes (SOPS)

What you'll bring:

• Strong attention to detail and a \"right first time\" approach to checking and verifying information


• Confidence working to guidelines and instructions, escalating complex issues to a team leader or supervisor where appropriate


• Reliable computer skills for in-house systems and data input


• A collaborative mindset-comfortable contributing to team problem-solving and small projects


• A helpful, prompt and polite customer service style for counter, written and telephone enquiries


• Flexibility to work across duties as required and (in some circumstances) support other local HMCTS offices ad hoc

Additional information:

Some roles may include regular contact with court/tribunal users, including members of the judiciary and the legal profession. You’ll also benefit from regular management support and clear processes, with some scope to use discretion and initiative to improve ways of working.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.