Admin Officer (AO)

Brook Street; Greater London; On-site; GBP 15,000 - 22,000; Full time

Job summary

Brook Street is recruiting for an Admin Officer (AO) based in Feltham, TW14 0LS. The role is 37 hours per week, office-based, with a pay rate of £13.36 per hour.

You will prepare papers for court hearings, support clerking, maintain records and handle enquiries with a calm, professional approach.

Qualifications

• Excellent customer service skills and a "right first time" mindset.
• Strong administration capability, including accurate document handling, filing and records maintenance.
• Confidence working with computer systems and completing data input tasks.
• Ability to follow guidelines and instructions, while using discretion and initiative within set processes.
• Effective communication skills when dealing with members of the judiciary, court users, and other stakeholders.
• A team-oriented approach, with the ability to manage your own time and meet workload targets.
• Flexibility to support ad hoc needs within the wider local office network.

Responsibilities

• Preparing papers, files and documents for court/tribunal hearings and meetings.
• Supporting clerking and ensuring materials are up to date and ready for proceedings.
• Creating and updating records, data input, post opening and dispatch.
• Handling enquiries face to face, by telephone and in writing, with a helpful, professional approach.
• Booking and organising meeting rooms, agendas, joining instructions and handouts.
• Processing and checking casework paperwork, orders, claims, fines and fees accurately.
• Verifying documents and records against criteria, procedures and quality standards.
• Collecting and assembling information for returns, results and routine reporting.
• Producing basic statistical analysis and running straightforward reports where required.
• Contributing to team information board (TIB) meetings and supporting small continuous improvement work.

Skills

Customer service

Administrative skills

Data entry

Document handling

Records maintenance

Communication

Job description

Admin Officer (AO)

Location: Feltham ,TW14 0LS

Additional information

• Office hours: 37 hours per week (office based)
• Pay: £13.36 per hour

If you're organised, calm under pressure, and proud of delivering "right first time" service, this is a great opportunity to support cases through an important part of the justice system. Our Client is hiring for a reputed client at the Asylum & Immigration Tribunal in Feltham, offering a stable, people-focused role with a real sense of purpose.

What you'll be doing

• Preparing papers, files and documents for court/tribunal hearings and meetings
• Supporting clerking and ensuring materials are up to date and ready for proceedings
• Creating and updating records, data input, post opening and dispatch
• Handling enquiries face to face, by telephone and in writing, with a helpful, professional approach
• Booking and organising meeting rooms, agendas, joining instructions and handouts
• Processing and checking casework paperwork, orders, claims, fines and fees accurately
• Verifying documents and records against criteria, procedures and quality standards
• Collecting and assembling information for returns, results and routine reporting
• Producing basic statistical analysis and running straightforward reports where required
• Contributing to team information board (TIB) meetings and supporting small continuous improvement work

What you'll bring

• Excellent customer service skills and a "right first time" mindset
• Strong administration capability, including accurate document handling, filing and records maintenance
• Confidence working with computer systems and completing data input tasks
• Ability to follow guidelines and instructions, while using discretion and initiative within set processes
• Effective communication skills when dealing with members of the judiciary, court users, and other stakeholders
• A team-oriented approach, with the ability to manage your own time and meet workload targets
• Flexibility to support ad hoc needs within the wider local office network

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.