Admin Officer

Brook Street; Bristol; On-site; GBP 18,000 - 21,000; Full time

Job summary

Brook Street in Bristol is seeking an Administrative Officer (Grade AO) to join a busy, office-based team supporting civil justice processes. The role is full-time, 37 hours per week, based in the Greyfriars/Bristol office, with a pay rate of £13.25 per hour.

You will handle front-line customer service, hearings preparation, case file management, and adherence to policies, while maintaining data security and supporting operational targets.

Qualifications

• Clear and professional communication with users, including those with complex needs.
• Strong attention to detail; accurate data entry and secure records.
• Calm, responsive approach to prioritise and resolve issues.
• Ability to follow processes and policies while delivering user-focused service.
• Team-focused mindset supporting judicial operations locally.

Responsibilities

• Provide customer service to users and stakeholders, face-to-face, by phone and in writing.
• Prepare for and facilitate hearings with administrative tasks.
• Use service scripts and knowledge articles to signpost clear information.
• Follow complaints policies and support users to prevent escalation.
• Maintain accurate case files and secure information management.
• Support operational activity using standard procedures to meet targets.
• Assist with listing, scheduling and enforcement procedures such as financial assessments.
• Contribute to health and safety checks and governance.

Skills

Clear communication

Attention to detail

Calm demeanor

Process adherence

Team player

Job description

Administrative Officer (Grade AO)

Location: Bristol (Greyfriars) BS1 6G

• Location & Building: BS1 6GR
• Working Days / Hours: 37hrs per week - Monday to Friday
• Working Pattern: FULL TIME OFFICE BASED
• Pay Rate: £13.25ph

If you're looking for a role where your organisation, communication and steady approach genuinely helps people through important moments, this could be the right next step. Our Client is hiring for a reputed client in Bristol, supporting civil justice processes with an office-based, full-time team.

What you'll be doing:

• Provide customer service to users and stakeholders, helping them via face-to-face engagement, telephone (incoming and outbound) and correspondence in different formats
• Prepare for and facilitate hearings through a range of administrative tasks, ensuring smooth outcomes
• Use service scripts and knowledge articles to signpost and give clear, consistent information-especially when queries are complex
• Follow complaints policies and procedures, responding promptly and supporting users to prevent escalation
• Maintain accurate case file handling, secure information management, and compliance with retention and data loss protocols
• Support operational activity using standard operating procedures to meet performance targets
• Help with jury service tasks (selection, deferral, reassignment, attendance tracking) and process related expenses and court fees
• Assist with listing and scheduling, including urgent matters, and support enforcement procedures such as financial assessments and fine collection
• Contribute to health and safety operations, including checks, issue logging and key/safety governance under guidance

What you'll bring:

• Confidence communicating clearly and professionally, adapting your support style for people with potentially complex needs
• Strong attention to detail, particularly with data entry, case handling and maintaining secure records
• A calm, responsive approach-able to prioritise and act quickly to prevent issues escalating
• The ability to follow processes and comply with policies while still delivering a user-focused service
• Team-first mindset, supporting operational standards and judicial business needs as locally required

If you're ready to bring structure, empathy and reliability to a role with real impact, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.