Admin Officer

Brook Street; London Borough of Hounslow; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Disability Confident Leader

Guaranteed interview for veterans/spas

Armed Forces Covenant

Job summary

Brook Street is recruiting an Administrative Officer (AO) to support HM Courts and Tribunals Service in Feltham. The role concentrates on accurate document handling, data input, and processing casework to keep information moving efficiently and in the public interest.

You will join a team, applying Lean and continuous improvement where possible, providing reliable administrative support across duties while upholding high standards of service.

Qualifications

• Strong attention to detail and a right-first-time approach.
• Ability to follow guidelines and escalate issues appropriately.
• Reliable computer and data-entry skills.
• Collaborative, team-focused problem solving.
• Professional customer-service manner for in-person, written and phone enquiries.
• Willingness to cover varied duties and support other offices.

Responsibilities

• Support efficient processing of casework and produce the right documentation per procedures.
• Maintain accurate records on in-house systems through data input.
• Verify documents, records, accounts and returns against regulations and standards.
• Prepare information and bundles for daily operational meetings.
• Produce basic statistical reports and assist with simple financial tasks.
• Contribute to workload targets while preserving accuracy.

Skills

Attention to detail

Right-first-time

Guidelines compliance

Data entry

Computer literacy

Collaborative mindset

Customer service

Flexibility

Job description

Administrative Officer (AO)

Location: Feltham

Pay Rate: £15.59

Do you thrive on structured, customer-focused work where accuracy really matters? As an Administrative Officer in HMCTS, you'll help ensure cases and information move through the courts and tribunals system efficiently-supporting a high standard of service for the public, the judiciary and legal professionals.

What you’ll be doing:

• Support the efficient processing of casework, helping to produce and progress the right documentation in line with procedures
• Carry out administration tasks to maintain accurate records on in-house systems, including updates and data input
• Complete verification and checking activities-reviewing documents, records, accounts, claims and returns against regulations and quality standards
• Prepare and assemble information and bundles needed for daily operational meetings (including returns, results and statistical information as required)
• Produce basic statistical analysis reports and support straightforward financial processing, where needed
• Contribute to workload targets, balancing throughput with accuracy
• Work as part of a team using Lean and continuous improvement principles-identifying opportunities to improve within documented systems and processes (SOPS)

What you’ll bring:

• Strong attention to detail and a "right first time" approach to checking and verifying information
• Confidence working to guidelines and instructions, escalating complex issues to a team leader or supervisor where appropriate
• Reliable computer skills for in-house systems and data input
• A collaborative mindset-comfortable contributing to team problem-solving and small projects
• A helpful, prompt and polite customer service style for counter, written and telephone enquiries
• Flexibility to work across duties as required and (in some circumstances) support other local HMCTS offices ad hoc

Additional information:

Some roles may include regular contact with court/tribunal users, including members of the judiciary and the legal profession. You'll also benefit from regular management support and clear processes, with some scope to use discretion and initiative to improve ways of working.

If you're ready to bring your organisation, care and accuracy to a role that has genuine public impact, we'd love to hear from you.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. We are committed to engaging with you.

In cases where we have a high volume of ex‑military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.