Admin Officer

Brook Street; Lincoln; On-site; GBP 25,000 - 28,000; Full time

Job summary

Brook Street seeks an Admin Officer in Lincoln to support court operations, including hearing preparation, listing, and overseeing administrative tasks. You will handle face-to-face, phone, and written communications, ensuring accurate data entry and compliant information handling.

The role emphasizes calm, clear communication with diverse users and adherence to procedures, with opportunities to assist with jury service and scheduling in a busy court environment.

Qualifications

• Strong customer-focused mindset and clear communication with diverse people.
• Ability to manage sensitive information responsibly and accurately.
• Methodical approach to administration and following processes.
• Calm judgement for queries, escalation risks, or time-sensitive requests.

Responsibilities

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity.
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats.
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance—particularly for users with specific or complex needs.
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required.
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed.
• Processing operational support work using standard operating procedures to meet performance targets and service standards.
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols.
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees.
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies.
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports.
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance).

Skills

Customer-focused mindset

Clear communication

Data handling

Calm judgement

Job description

Admin Officer

Location: Lincoln, LN5 7PS

Working Days / Hours: 37 hours Monday - Friday

Working Pattern: 9:00am - 5:00pm

Pay Rate: £12.86 per hour

If you're someone who thrives on helping people through complex situations, this is a brilliant opportunity to support the justice process. Our Client is hiring for Admin Officers at Lincoln County Court-where your communication, administration, and calm approach can make a real difference to users, stakeholders, and wider teams.

What you’ll be doing:

• Undertaking administrative tasks to prepare for, facilitate, and conclude hearing activity
• Providing support via face to face engagement, telephone (incoming and outbound), and written correspondence in a range of formats
• Using service scripts and knowledge articles to signpost users to the right services and give clear, consistent guidance-particularly for users with specific or complex needs
• Following complaints policies and procedures, responding promptly to help prevent escalation, and updating systems as required
• Helping to identify risks relating to HMCTS buildings and inform the Senior Person on Site (SPoS) when needed
• Processing operational support work using standard operating procedures to meet performance targets and service standards
• Handling case files with accurate data entry, secure information management, and compliance with retention and data loss protocols
• Supporting jury service tasks (selection, deferral, reassignment, attendance tracking) and processing related expenses and court fees
• Assisting with listing and scheduling, including responsiveness to urgent matters and adherence to listing policies
• Supporting enforcement procedures, including financial assessments, fine collection support, and production of basic statistical/financial reports
• Contributing to health and safety activities (e.g., PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance)

What you’ll bring:

• A strong customer-focused mindset and confidence communicating clearly and consistently with a wide range of people
• The ability to manage sensitive information responsibly and accurately
• A methodical approach to administration, able to follow processes and meet operational standards
• Calm judgement when dealing with queries, escalation risk, or time-sensitive requests

Additional information:

You’ll support compliance and day-to-day operations under team leader guidance, including theatre of tasks such as judicial business support (e.g., diary coordination, as locally required).

If you’re successful in your application a BASIC DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.