Admin Officer

Ministry of Justice; Burnley; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A government agency in England is seeking a team member to provide administrative support through the court system. You will prepare important documents, ensure records are accurate, and interact frequently with the public and legal professionals. Ideal candidates will be organised, detail-oriented, and capable of adapting to various software tools while thriving in a busy environment. Competitive benefits and hybrid work options are offered.

Benefits

25 days annual leave, increasing to 30 after five years

Choice of Civil Service pension schemes

Extensive training and development opportunities

Access to employee networks

Flexible benefits including discounts

Childcare support options

Paid parental leaves

Annual sight tests for employees

Qualifications

• Friendly and approachable manner.
• Good written and verbal communication skills.
• Ability to adapt to various software packages.

Responsibilities

• Preparing papers and files for court and tribunals.
• Creating and updating records on the in-house computer system.
• Communicating with the Public and other Court Users.

Skills

Attention to detail

Communication skills

Multitasking

Proficiency in software

Organisational skills

Job description

Job Overview

Working as part of a team, you will contribute to the overall operational, performance and service standard targets across your area of work. You will progress cases through the court/tribunal system and provide administrative support to functions within HMCTS. You will have regular contact with court and tribunal users, which could include members of the Judiciary and the legal profession.

Responsibilities

• Preparing papers and files for court, tribunals, hearings and meetings
• Creating and updating records on our in‑house computer system and entering data
• Reporting courts accurately and interpreting the information required on a court file
• Checking and verifying documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures
• Collecting and assembling information for returns, results, accounts, statements, warrants, statistical analysis, reports, etc.
• Communicating with the Public, the Judiciary, other Court and Tribunal Users and representatives of other agencies and organisations

Skills and Experience

Your skills and experience should include a friendly and approachable manner, excellent attention to detail, good written and verbal communication skills, a desire to deliver proactive and effective support to customers by phone and email, proficiency in organising time, prioritising efficiently, and the ability to multitask and adapt to using various software packages. You should enjoy working in a busy environment and helping court users navigate the justice system.

Tribunal Context and Location

Tribunals are specialist courts that hear a wide range of cases, such as tax, employment, and immigration and asylum. Your role will support Social Security and Child Support hearings, where tribunal decisions might affect benefits or eligibility. Although posts have base locations, you may be required to cover Blackburn, Blackpool, Burnley, Lancaster and Preston Tribunal Courts.

Visa Eligibility

If you have held a Skilled Worker visa before 22 July 2025, you may be eligible for the role. New Skilled Worker visas are not considered. Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.

Working Arrangements

The MoJ offers hybrid working arrangements where business need allows, blending work from your base location, other MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. For nationally advertised roles, you will be appointed to the nearest viable office near your home postcode and will receive the corresponding pay scale.

Benefits

• Annual leave: 25 days on appointment, increasing to 30 days after five years' service; plan to buy or sell up to three days each year; additional paid time off for public holidays and one privilege day.
• Pension: choice of Civil Service pension schemes.
• Training: extensive range of training and development opportunities.
• Employee networks: access to networks for minority ethnic origin, disability, caring responsibilities, women, and LGBTIQ+ employees.
• Family‑friendly policies: reduced hours or job share opportunities.
• Flexible benefits: voluntary benefits, retail vouchers, and discounts on a range of goods and services.
• Childcare support: alternative government childcare schemes such as Tax Free Childcare; further information available on GOV.UK.
• Paid paternity, adoption and maternity leave.
• Free annual sight tests for employees who use computer screens.
• Veteran support: the “Making the Civil Service a Great Place to Work for Veterans” initiative includes a guaranteed interview scheme for eligible former members of the Armed Forces.

Application Process

We are looking for individuals committed to public service and making a difference in people’s lives. If you are interested in developing a career with a real purpose, please apply. The Civil Service is committed to attracting, retaining and investing in talent wherever it is found.