Admin Assistant (Operations)

TradeChoice Carpet & Flooring; Redditch; On-site; GBP 20,000 - 26,000; Full time

Job summary

TradeChoice Carpet & Flooring is seeking an Administration Assistant to support transport operations at our busy branch. You will play a key role in the day-to-day running of transport, administration, and customer service, working with the Branch Manager, Internal Sales, and Drivers to improve efficiency and customer satisfaction.

The ideal candidate is highly organised, capable of managing multiple priorities in a fast-paced environment, with strong IT skills and experience in transport

Qualifications

• Experience in transport administration or logistics is preferred.
• Excellent IT skills and aptitude with software tools.
• Strong organisational skills with attention to detail.

Responsibilities

• Manage transport administration, ensuring vehicle compliance and PMI tracking.
• Prepare driver hours paperwork and maintain transport records.
• Plan daily vehicle routing and coordinate end-of-day invoicing.
• Handle transport-related admin and paperwork, including returns.
• Input customer quotations into Salesforce and support sales orders.
• Assist busy periods with calls, orders, and account openings.

Tools

Salesforce

Job description

We are looking for a highly organised and proactive Administration Assistant to support the transport operations of our busy branch.

This is a varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer service functions.

Working closely with the Branch Manager, Internal Sales team, and Drivers, you will help improve operational efficiency, allowing key team members to focus on delivering excellent customer service and business growth.

Key Responsibilities

• Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs.
• Complete driver hours legislation paperwork and maintain accurate transport records.
• Plan and coordinate daily vehicle routing.
• Handle all transport-related administration and paperwork.
• Process customer returns, including faulty goods and returned IBOs, liaising with the Redditch branch to ensure correct procedures are followed and unnecessary stock holding is minimised.
• Book stock into the system accurately.
• Unpick and unpack customer orders where required.
• Complete end-of-day driver paperwork and report vehicle defects.
• Produce end-of-day invoicing and ensure any outstanding invoices are completed the following morning.
• Support the Internal Sales team during busy periods by taking customer calls, processing orders via telephone and email, and assisting with new account openings.
• Input customer quotations into Salesforce.
• Contribute to improving branch efficiency by taking ownership of key administrative and transport processes, enabling Branch Managers to spend more time supporting customers and developing business opportunities.

The successful candidate will:

• Be highly organised with excellent attention to detail.
• Be confident managing multiple priorities in a fast-paced environment.
• Have strong administrative and IT skills.
• Be an effective communicator with a customer-focused approach.
• Be able to work independently while collaborating with colleagues across the business.
• Experience in transport administration, logistics, or a similar operational role would be advantageous.

If you are looking for a varied role where you can make a real impact on the efficiency and success of the branch, we'd love to hear from you.