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TradeChoice Carpet & Flooring; Glasgow; On-site; GBP 21,000 - 30,000; Full time

Job summary

TradeChoice Carpet & Flooring in Glasgow is seeking a highly organised Transport & Operations Administrator to support our busy branch. You will coordinate transport tasks, handle admin, and help deliver excellent customer service and growth.

Working closely with the Branch Manager, Internal Sales team, and Drivers, you will improve efficiency, book stock, process returns, and manage daily vehicle routing while maintaining compliance and accurate records.

Qualifications

• Be highly organised with excellent attention to detail.
• Be confident managing multiple priorities in a fast-paced environment.
• Have strong administrative and IT skills.
• Be an effective communicator with a customer-focused approach.
• Be able to work independently while collaborating with colleagues across the business.
• Experience in transport administration, logistics, or a similar operational role would be advantageous.

Responsibilities

• Manage transport administration, ensuring all vehicle compliance is maintained, including booking and monitoring PMIs.
• Complete driver hours legislation paperwork and maintain accurate transport records.
• Plan and coordinate daily vehicle routing.
• Handle all transport-related administration and paperwork.
• Process customer returns, including faulty goods and returned IBOs, liaising with the Redditch branch.
• Book stock into the system accurately.
• Unpick and unpack customer orders where required.
• Complete end-of-day driver paperwork and report vehicle defects.
• Produce end-of-day invoicing and ensure any outstanding invoices are completed the following morning.
• Support the Internal Sales team during busy periods by taking customer calls, processing orders via telephone and email.
• Assisting with new account openings.
• Contribute to improving branch efficiency by taking ownership of key administrative and transport processes.

Job description

We are looking for a highly organised and proactive Transport & Operations Administrator to support our busy branch. This is a

varied role that plays a vital part in ensuring the smooth day-to-day running of our transport, administration, and customer

service functions.

Working closely withthe Branch Manager, Internal Sales team, and Drivers, youwill help improveoperational efficiency,allowing

key teammembers to focuson delivering excellentcustomer service andbusiness growth.

Key Responsibilities

• Manage transport administration, ensuring all vehiclecompliance is maintained, including booking andmonitoring PMIs.
• Complete driverhours legislation paperworkand maintain accuratetransport records.
• Plan and coordinatedaily vehicle routing.
• Handle all transport-related administrationand paperwork.
• Process customer returns, including faulty goodsand returned IBOs, liaising with theRedditchbranch to ensurecorrect procedures arefollowed and unnecessarystock holding isminimised.
• Book stock intothe system accurately.
• Unpick and unpackcustomer orderswhere required.
• Complete end-of-day driver paperworkand report vehicledefects.
• Produce end-of-dayinvoicing and ensureany outstanding invoicesare completed thefollowing morning.
• Support the InternalSales team duringbusy periods bytakingcustomer calls, processingorders via telephoneand email,
• andassisting with newaccount openings.
• Contribute to improvingbranch efficiency bytaking ownership ofkey administrative andtransportprocesses, enabling BranchManagers to spendmore time supportingcustomers and developingbusiness opportunities.

About You

• Be highly organisedwith excellent attentionto detail.
• Be confident managingmultiple prioritiesin a fast-paced environment.
• Have strong administrativeand IT skills.
• Be an effectivecommunicator with acustomer-focused approach.
• Beable to workindependently while collaboratingwith colleagues acrossthe business.
• Experience in transportadministration, logistics, or a similaroperationalrole would beadvantageous.

If you are looking for a varied role where you can make a real impact on the efficiency and success of the branch, we'd love to