ADMIN ASSISTANT IN GP SURGERY

NHS; Coventry; On-site; GBP 20,000 - 24,000; Full time

Job summary

Join a leading NHS team as an Admin Assistant, where you'll support GPs by managing administrative tasks and enhancing patient care efficiency. The role involves sorting clinical documents, coordinating appointments, and liaising with external agencies. Ideal candidates will have solid customer service and communication skills, along with relevant experience and qualifications in primary care.

Qualifications

• Customer Service GCSE grade A to C in English and Maths required.
• Basic IT skills and an ability to provide quality care necessary.
• Experience in primary or secondary care is desirable.

Responsibilities

• Sort and scan clinical post; prioritise actions for GPs.
• Arrange appointments, referrals, and manage patient requests.
• Review medication requests and coordinate medication reviews.

Skills

Customer Service

Communication

Teamwork

Education

GCSE grade A to C in English and Maths

Tools

Docman

Emis

Job description

We are looking for a new Admin Assistant to join our team. They will support the smooth running of the practice by performing the more routine administration and tasks on behalf of the GP freeing up their time to focus on the patient.This is a full time position working Monday to Friday.

Interviews will take place w/c 30th June 2025

Main duties of the job

Sorting and scanning all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.

Overseeing other administration tasks related to streamlined patient care as required.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

Overseeing other administration tasks related to streamlined patient care as required.

Reviewing medication requests, ensuring appropriate investigations (BP, urine, Blood tests) are performed and coordinating patient medication reviews appointments.

Helping the GP liaise with outside agencies eg. getting an on call doctor on the phone to ask advice or arrange admission.

Supporting the Management and GPs with a proactive, well organised coordinated approach to QOF.

Dipping urine, taking Blood Pressure, doing ECGs

About us

We have a friendly team at Forrest Medical Centre whom are all committed to providing a high standard of service and clinical care to our patients. We have approx. 13,000 patients registered currently and are a high achieving QOF practice. We are proud of our GMST Training status and actively encourage learning throughout both our non-clinical and clinical team members. We are a well-established, forward thinking, dynamic team with an excellent reputation locally and we enjoy the luxury of our purpose built facilities within our surgery in Canley. We are part of the Go West PCN with 5 other surgeries in the area. More information about us can be found on our website (www.fmcgp.co.uk) PLEASE NOTE - IF YOU ARE A PATIENT OF FORREST MEDICAL CENTRE AND ARE SUCCESSFUL WITH THE ROLE, YOU WILL NEED TO FIND ANOTHER SURGERY TO BE REGISTERED AT.

Job responsibilities

Sorting and scanning all clinical post and prioritising for the GP in terms of actions. Signposting some post to others such as clinical pharmacist etc.

Extracting all information from clinical letters that needs coding and adding to notes.

Arranging appointments, referrals, tests, patient requests and follow up appointments of patients from different sources including Docman tasks and EMIS tasks.

Overseeing other administration tasks related to streamlined patient care as required.

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

Reviewing medication requests, ensuring appropriate investigations (BP, urine, Blood tests) are performed and coordinating patient medication reviews appointments.

Helping the GP liaise with outside agencies eg. getting an on call doctor on the phone to ask advice or arrange admission.

Supporting the Management and GPs with a proactive, well organised coordinated approach to QOF.

Dipping urine, taking Blood Pressure, doing ECGs.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Participation in an annual individual performance review.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Inform the lead GP / Management of any concerns regarding this role and any professional development needed

Be aware of own professional boundaries and what to do when you have reached them The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Work to practice protocols and agreed Competency Framework

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Be familiar in all mediums of communications such as email, tasks, telephone etc

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Communicate effectively to outside agencies

Communicate clearly with their lead GP

The post-holder will apply Practice policies, standards and guidance.

Participate in audit where appropriate.

Person Specification

Qualifications

• Customer Service GCSE grade A to C in English and Maths.
• Basic IT skills Ability to provide quality care Good communication skills and able to work as part of a team.
• Experience of working in primary or secondary care. Experience of working in a GP practice. Experience of Docman and Emis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.