Reception Supervisor

NHS; Nottingham; On-site; GBP 20,000 - 28,000; Part time

Job summary

The NHS is seeking a part-time Reception Supervisor to lead the reception team in a reputable GP practice in Nottingham. This role involves ensuring compliance, motivating staff, and providing exceptional patient care. Candidates should have experience in a general practice and strong supervisory skills.

Qualifications

• Experience managing a reception team.
• Experience working in a GP practice for at least 3 years.

Responsibilities

• Supervise the reception team and ensure smooth operations.
• Assist in compliance and implementation of practices and policies.
• Facilitate communication between patients and healthcare teams.

Skills

Supervision skills

Interpersonal skills

Communication skills

Telephonic skills

Good IT Skills

Education

GCSE or NVQ Level 3 or equivalent

Job description

We are looking for a part time Reception Supervisor with experience working in a General Practice and experience of using the clinical system Sytmone.

The Reception Supervisor will supervise the reception team and offer general assistance to the Practice team, be responsible for the day to day supervision of reception and ensuring that the correct procedures and protocols are being followed, reporting to the Practice Manager and/or Deputy Practice Manager as necessary.

You will act as a role model to the reception team, supporting, motivating and promoting staff relations, as well as undertaking a variety of administrative duties and answering calls to assist in the smooth running of the practice.

Main duties of the job

You will lead our Reception team and ensure the smooth running of reception.

You will assist in ensuring the practice is compliant, implement policies and protocols and liaise with the clinical and administrative teams to provide excellent patient care and experience.

About us

About Us

We are a CQC rated outstanding practice spread across two sites and covering 16,000 patients. We are a very research- active practice.

We are a friendly team of 8 partners and 5 salaried GPs with a large primary care team of 1 practice manager and one systems and research manager, 1 office site manager, reception, administrative and secretarial teams, large nursing team including practice nurses, psychiatric nurse, pharmacy team, physiotherapist, social prescriber, care coordinator, and phlebotomist.

We are a training practice having registrars and medical students in all stages of their training. We actively encourage all our staff to develop professionally.

We are part of the well run Nottingham West PCN

Job responsibilities

Responsible for the day-to-day supervision of reception and associated functions ensuring they are carried out in accordance with agreed procedures, protocols and time-scales, reporting to the Management team as necessary.

To supervise the reception team and support the receptionists

To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

To facilitate effective communication between patients, members of the primary healthcare team, secondary care and other associated healthcare agencies.

Act as a role model to the reception team, supporting, motivating and promoting staff relations

To undertake a variety of administrative duties to assist in the smooth running of the practice

Ensure adequate staffing levels: organise Holiday/Sick rotas in line with agreed policy liaising with Practice Manager.

Continually assess and evaluate systems recommending changes and improvements to the Practice Manager as appropriate

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Process prescriptions as required and according to Practice protocols

Ensure all new reception staff receive induction training

Assist with problems which may lead to complaints

Participate in audit where appropriate

Apply practice policies, standards and guidance

Oversee the alteration/cancellation of surgeries and make alternative arrangements in an emergency

Oversee the repeat prescribing process and ensure the safe keeping and correct distribution of prescriptions

Ensure the registration and path lab links procedure is kept up-to-date and understood by all the reception team

Oversee and delegate daily tasks

Have a full understanding of appointment system

Person Specification

Qualifications

• GCSE or NVQ Level 3 or equivalent experience or above
• Experience of managing reception team

Experience

• Supervision or Management Skills Good IT Skills - Outlook, Email, Word, Excel
• Good interpersonal and communication skills
• Good telephonic skills
• Experience of working in a GP surgery for at least 3 years
• Experience of managing or supervising a team
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.