Medical Receptionist

NHS; Wolverhampton; On-site; GBP 18,000 - 24,000; Full time

Job summary

An NHS practice in Wolverhampton is expanding its reception team and seeks a Medical Receptionist to provide excellent service to patients. This role demands strong communication skills, attention to detail, and the ability to work both independently and as part of a team. Duties include handling calls, managing appointments, and ensuring confidentiality in patient records, all while complying with health and safety regulations.

Qualifications

• Experience in a medical reception role preferred, particularly in GP settings.
• Strong communication skills are essential for patient interaction.
• Ability to handle confidential information appropriately.

Responsibilities

• Handle incoming and outgoing telephone calls in a timely and courteous manner.
• Greet patients and the public with a friendly demeanor.
• Manage appointments and maintain patient records accurately.

Skills

Communication

Confidentiality

Attention to detail

Reliability

Problem solving

Organisational skills

Tools

EMIS

DocMan

Job description

Dueto continued growth and staff development within our Practice we are seeking to increase ourreception team to build on our commitment in delivering high qualityservices to our patients. The role requires accurate and precise processingskills, and someone who is hard working, and able to work both independentlyand within a team.

Keyskills include confidentiality, reliability, excellent communication andattention to detail; ideally (but not essential) someone who already hasexperience of general practice in the NHS.

Main duties of the job

To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

To deal with patients requests through to completion

Prefer experience in GP clinical systems - EMIS & DocMan

Make appointments for patients, doctors, nurses and other members of the primary health care team

General Administration, including entering and maintaining appropriate information on patient records

Process Internal Tasks

Register new patients on the computer system

Processing of internal post

Clinical coding of patient information

Understand and use the practice email, notification and intranet system

To cover repeat prescription system when necessary

Closing and securing of the building at the end of the working day

Comply with all in-house and statutory Fire and Health & Safety policies

Attend practice meetings

Attend training courses in-house and externally to develop expertise and further knowledge

When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity

Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of a medical receptionist.

About us

Castlecroft is a traditional GP surgery in South WestWolverhampton serving around 12,800 patients. The practice is based in a large purpose builtmedical centre with 8 GPs, 2 ANPs, 5 Nurses and 1 HCA, along with an admin and reception team of 18.

Job responsibilities

To handle incoming and outgoing telephone calls to and from the practice in a timely, friendly and courteous manner

To meet and greet patients, members of the public and visitors to the practice in a friendly and courteous manner

To deal with patients requests through to completion

Prefer experience in GP clinical systems - EMIS & DocMan

Make appointments for patients, doctors, nurses and other members of the primary health care team

General Administration, including entering and maintaining appropriate information on patient records

Process Internal Tasks

Register new patients on the computer system

Processing of internal post

Clinical coding of patient information

Understand and use the practice email, notification and intranet system

To cover repeat prescription system when necessary

Closing and securing of the building at the end of the working day

Comply with all in-house and statutory Fire and Health & Safety policies

Attend practice meetings

Attend training courses in-house and externally to develop expertise and further knowledge

When taking over a duty from another colleague at change over of staff, ensure that all relevant and appropriate messages/details are passed on to ensure continuity

Any duty that may be properly deemed by the Management Team or Doctors to be part of the role of a medical receptionist.

Person Specification

Experience

• Excellent communication skills both written and verbal
• Ability to deal effectively with telephone calls
• Understand the necessity for confidentiality
• Understand the role of teamwork in providing a quality service
• Understand the need for accuracy when dealing with patient records, both electronic and paper based
• Organisational skills
• Good time management and ability to prioritise workload
• Ability to use initiative: can work alone and within a team
• Problem solving abilities
• Effective team worker
• Motivated and enthusiastic
• Commitment to ongoing development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.