Admin Assistant - Front of House Reception

University Hospital Southampton NHS FT; Southampton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Southampton is seeking a front of house reception staff member. The role is vital as you will be the first point of contact for visitors and patients, providing a welcoming, friendly approach. Candidates should have good communication skills, teamwork ability, and administrative experience in healthcare. This position is crucial for ensuring an excellent visitor experience while maintaining confidentiality. Join a diverse team that values inclusivity in delivering outstanding healthcare services.

Qualifications

• Administrative experience in the NHS, social services, or healthcare background preferred.
• Experience in a customer led environment.
• Evidence of computer literacy.

Responsibilities

• Provide a welcoming approach to visitors and patients.
• Work as part of a team and with the public.
• Maintain confidentiality and flexible working.

Skills

Good communication skills

Ability to organize own workload

Teamwork

Computer literacy

Education

Good standard of education (GCSE pass level 4-9 or equivalent)

NVQ 2 diploma or equivalent experience

Tools

Microsoft Office packages

Job description

Job Overview

University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.

Please see below for detailed job description of the role.

Main duties of the job

An exciting opportunity has arisen within the Commercial Team to be part of our front of house reception here at UHS.

This is a very challenging and vital role to the trust as you can be the first person that a visitor/patient/other staff member will meet when they arrive at the hospital, providing a welcoming, friendly approach at all times.

Working for our organisation

University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.

Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.

At UHS we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.

At UHS, we proudly champion individuality, recognizing that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.

Detailed Job Description & Main Responsibilities

Interested candidates should preferably have administrative experience in the NHS, social services, or healthcare background.

Good communication skills, the ability to organise your own workload, use your own initiative, maintain confidentiality and flexible working are the key requirements.

The ability to work as part of a team as well as with patients and the public is also highly essential.

Qualifications, Knowledge and Experience

Essential Criteria

• Patient First
• Always Improving
• Working Together
• Good standard of education with literacy and numeracy skills to GCSE pass level 4-9 or equivalent standard
• NVQ 2 diploma or equivalent experience
• Experience of working in a customer led environment
• Competent in the use of Microsoft Office packages
• Evidence of computer literacy

Desirable Criteria

• Courses/further study attended to demonstrate evidence of personal development
• Proficient in the use of hospital computerised patient systems
• Call handling experience
• Experience of working shifts