Claims Co-ordinator

Davies; Stoke-on-Trent; Hybrid; GBP 22,000 - 32,000; Full time

Benefits offered by this job

Pension

Life Assurance

Cycle to Work

Flexible benefits

Job summary

Davies is seeking a proactive Claims Co-ordinator in Stoke (hybrid) to support Loss Adjusters and drive a smooth claims journey for customers and clients.

You will manage daily tasks within SLA, proofread documents, chase suppliers, and uphold data protection and confidentiality while navigating company systems and processes. The role requires excellent attention to detail and strong communication in a fast-paced environment.

Qualifications

• Provide exceptional customer service and act as a friendly, reliable point of contact.
• Manage your daily tasks within agreed SLAs to keep claims moving.
• Chase internal and external suppliers to ensure timely progress on each claim.
• Proofread documents and correct grammar, spelling, and punctuation with precision.
• Follow Data Protection procedures and maintain strict confidentiality.
• Navigate company systems and processes with confidence.

Responsibilities

• Providing exceptional customer service and acting as a friendly, reliable point of contact.
• Managing your daily tasks within agreed SLAs to keep claims moving.
• Chasing internal and external suppliers to ensure timely progress on each claim.
• Proofreading documents and correcting grammar, spelling, and punctuation with precision.
• Following Data Protection procedures and maintaining strict confidentiality.
• Navigating company systems and processes with confidence.
• Spotting inconsistencies or issues and escalating them to your Line Manager.
• Adapting to changing customer needs and supporting the wider team when required.

Skills

Communication

Organisation

Attention to detail

Deadline-driven

Confidentiality

Teamwork

Proactive mindset

Work under pressure

Job description

Claims Co-ordinator – Stoke / Hybrid

Join a team where your attention to detail and customer focus truly make a difference. We’re looking for an organised, proactive, and people‑focused Claims Co‑ordinator to support our Loss Adjusters and help deliver a smooth, efficient claims journey for our customers and clients. If you thrive in a fast‑paced environment, enjoy problem‑solving, and take pride in getting the details right, this could be the perfect next step in your career.

Department

Claims Management

Location

Stoke

Description

Provide exceptional customer service and act as a friendly, reliable point of contact. Manage your daily tasks within agreed SLAs to keep claims moving. Chase internal and external suppliers to ensure timely progress on each claim. Proofread documents and correct grammar, spelling, and punctuation with precision. Follow Data Protection procedures and maintain strict confidentiality. Navigate company systems and processes with confidence. Spot inconsistencies or issues and escalations to your Line Manager. Adapt to changing customer needs and support the wider team when required.

What You’ll Be Doing

• Providing exceptional customer service and acting as a friendly, reliable point of contact.
• Managing your daily tasks within agreed SLAs to keep claims moving.
• Chasing internal and external suppliers to ensure timely progress on each claim.
• Proofreading documents and correcting grammar, spelling, and punctuation with precision.
• Following Data Protection procedures and maintaining strict confidentiality.
• Navigating company systems and processes with confidence.
• Spotting inconsistencies or issues and escalating them to your Line Manager.
• Adapting to changing customer needs and supporting the wider team when required.

What You’ll Bring

• Excellent communication and organisational skills.
• A sharp eye for detail—especially when it comes to grammar and accuracy.
• Strong computer literacy and the ability to manage your own workload.
• A commitment to confidentiality and professionalism.
• The ability to work to deadlines and remain flexible during busy periods.
• A proactive mindset with the confidence to identify and elevate problems.
• A team‑focused attitude and a willingness to contribute to shared goals.
• Comfort working in a fast‑paced, evolving environment and embracing change positively.

Why This Role Matters

You’ll play a key part in ensuring our customers experience a smooth, supportive, and efficient claims process. Your work behind the scenes helps our Loss Adjusters focus on what they do best—while you keep everything running seamlessly.

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrificeDavies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan