ADHD Patient Care Liaison | Hybrid Admin & Coordination

The Methodist Church in Britain; Sutton Coldfield; Hybrid; GBP 21.000 - 26.000; Vollzeit

Zusammenfassung

HealthHarmonie ADHD Assessment Service is seeking a Patient Liaison Officer to be the first point of contact for patients, clinicians and GPs, coordinating each person’s journey from referral to aftercare.

After training, the role is hybrid, combining three days in the office with two days remote on a seven-day service, requiring healthcare or patient-facing admin experience and strong communication skills.

Qualifikationen

• Healthcare or patient-facing admin experience is essential.
• Excellent interpersonal and communication skills are required.
• Experience handling sensitive patient data and IT systems is necessary.

Aufgaben

• Handle referrals through e-RS and email, ensuring complete patient records from onboarding onward.
• Coordinate triage calls, assessments and follow-up appointments.
• Provide technical and administrative support during virtual consultations.
• Process and distribute clinical reports using EMIS and Hero Health.
• Schedule titration appointments, liaise with GPs and manage aftercare communications.
• Act as the first point of contact for patient queries with clear, compassionate guidance.
• Keep patients, clinicians, GPs and internal teams informed at each stage of the pathway.

Kenntnisse

Interpersonal skills

Communication

Attention to detail

Data privacy

IT systems

Empathy

Tools

e-RS

EMIS Web

Hero Health

Jobbeschreibung

HealthHarmonie ADHD Assessment Service is seeking a Patient Liaison Officer to be the first point of contact for patients, clinicians and GPs, coordinating each person’s journey from referral to aftercare.

After training, the role is hybrid, combining three days in the office with two days remote on a seven-day service, requiring healthcare or patient-facing admin experience and strong communication skills.