ADHD Patient Liaison Officer

The Methodist Church in Britain; Sutton Coldfield; Hybrid; GBP 21,000 - 26,000; Full time

Job summary

HealthHarmonie ADHD Assessment Service is seeking a Patient Liaison Officer to be the first point of contact for patients, clinicians and GPs, coordinating each person’s journey from referral to aftercare.

After training, the role is hybrid, combining three days in the office with two days remote on a seven-day service, requiring healthcare or patient-facing admin experience and strong communication skills.

Qualifications

• Healthcare or patient-facing admin experience is essential.
• Excellent interpersonal and communication skills are required.
• Experience handling sensitive patient data and IT systems is necessary.

Responsibilities

• Handle referrals through e-RS and email, ensuring complete patient records from onboarding onward.
• Coordinate triage calls, assessments and follow-up appointments.
• Provide technical and administrative support during virtual consultations.
• Process and distribute clinical reports using EMIS and Hero Health.
• Schedule titration appointments, liaise with GPs and manage aftercare communications.
• Act as the first point of contact for patient queries with clear, compassionate guidance.
• Keep patients, clinicians, GPs and internal teams informed at each stage of the pathway.

Skills

Interpersonal skills

Communication

Attention to detail

Data privacy

IT systems

Empathy

Tools

e-RS

EMIS Web

Hero Health

Job description

This Patient Liaison Officer post sits within HealthHarmonie's ADHD Assessment Service, a private provider working with the NHS and ICBs. The role is the first point of contact for patients, clinicians and GPs, coordinating each person's journey from referral to aftercare. After training it is hybrid, with three days in the office and two remote, on a five-day rota within a seven-day service. Healthcare or patient-facing admin experience is essential.

What the job involves

• Handle referrals through e-RS and email, so that patient records are complete and accurate from onboarding onward
• Coordinate triage calls, assessments and follow-up appointments
• Give technical and administrative support during virtual consultations
• Process and distribute clinical reports using EMIS and Hero Health
• Schedule titration appointments, liaise with GPs and manage aftercare communications
• Act as the first point of contact for patient queries, giving clear and compassionate guidance
• Keep patients, clinicians, GPs and internal teams informed at each stage of the pathway

What's required

Experience

• Experience in a healthcare, patient-facing or service-led admin role

Skills & knowledge

• Excellent interpersonal and communication skills
• Strong attention to detail and ability to multitask
• Comfortable handling sensitive patient data and IT systems
• Empathetic, professional approach to patient contact

Nice to have

• Mental health or ADHD service experience
• Familiarity with EMIS Web, Hero Health or similar systems
• Understanding of healthcare data protection, such as GDPR and Caldicott Principles
• Experience with virtual consultations or AI transcription tools