ADHD Care Coordination & Admin Specialist

NHS Jobs; Hove; Sur place; GBP 25 000 - 32 000; Plein temps

Résumé du poste

NHS Jobs is seeking a Patient and Administration Care Co-Ordinator within the Patient Support & Coordination team. You will act as the first point of contact for patients, carers and families, supporting completion of questionnaires and guiding patients through the ADHD assessment and treatment pathway with clear explanations of processes and timelines.

Responsibilities include booking and managing appointments, monitoring attendance, maintaining confidential patient records, and liaising with

Responsabilités

• Act as a first point of contact for patients, carers and family members via phone, email and in person.
• Support patients in completing questionnaires, forms and assessment paperwork, offering clear guidance in an accessible and supportive manner.
• Guide patients through the ADHD assessment and treatment pathway, explaining processes, timelines and next steps.
• Navigate appointments with patients, including booking, confirming, rescheduling and reminding patients of upcoming appointments.
• Monitor attendance and follow up with patients who miss or cancel appointments.
• Maintain a professional, empathetic and non-judgmental approach in all patient interactions.
• Support/ manage/ signpost patients onto VCSE partners providing the lifestyle modifications.
• Accurately input and update patient information on electronic patient record systems.
• Ensure all data is handled in line with confidentiality, consent and information governance policies (e.g. GDPR).
• Maintain organised digital and paper filing systems.
• Support service audits and data collection where required.
• Identify gaps or delays in administrative processes and suggest improvements.
• Support service development projects and quality improvement initiatives.
• Contribute to a positive, inclusive and supportive service culture.

Description du poste

NHS Jobs is seeking a Patient and Administration Care Co-Ordinator within the Patient Support & Coordination team. You will act as the first point of contact for patients, carers and families, supporting completion of questionnaires and guiding patients through the ADHD assessment and treatment pathway with clear explanations of processes and timelines.

Responsibilities include booking and managing appointments, monitoring attendance, maintaining confidential patient records, and liaising with