Acute Care Unit Receptionist EMU/AFU/SSU

Chesterfield Royal Hospital NHS Foundation Trust; Calow; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in England is seeking a dedicated Receptionist to join the Emergency Management Unit on a permanent basis. The ideal candidate will provide clerical support and ensure efficient service delivery to patients and visitors. Responsibilities include maintaining confidentiality and coordination among departments. Various shifts are available. This role offers a friendly working environment in an important healthcare setting.

Qualifications

• Relevant clerical experience.
• Use of a telephone in a busy environment.
• Understanding of office procedures.

Responsibilities

• Provide a comprehensive clerical co-ordination service.
• Maintain a professional front of house image.
• Liaise with patients and other services in a professional manner.

Skills

Ability to work under pressure

Customer care experience

Ability to prioritise workload

VDU/Keyboard Skills

Education

GCSE Standard

Job description

Acute Care Unit Receptionist EMU/AFU/SSU

The closing date is 24 September 2025

We are seeking to appoint a Receptionist to cover our busy Emergency Management Unit/SSU and AFU on a permanent basis.

Various shifts. Days/Nights 13.45 hours contract.

x 5 - 11 hour shifts over 4 week period.

Main duties of the job

To provide a comprehensive clerical co-ordination service and to receive patients across the divisions wards. To ensure that patients and visitors receive a friendly, customer focussed and efficient service. The post involves receiving and handling information which is confidential and therefore the post holder must maintain strict confidentiality at all times.

• Maintaining a professional front of house image.
• Providing efficient administration support to the ward.
• Liaising with patients, outside agencies and other services / departments within the trust in a professional manner.
• Maintaining confidentiality at all times.

About us

The receptionist post is an important role within our organisation. Leading the Chesterfield Way supports the Trust's priorities and ambitions - and sets out the behaviours and characteristics that leaders are expected to adopt and that all staff can role model, to make the Trust an even better place to work and to support the delivery of exceptional patient care. It provides a framework for leadership and supports individual progression through appraisal, career progression and personal development.

*Compassion, Ambition, Respect, Encourage*

Job responsibilities

The receptionist post is an important role within our organisation. Please see the Job Description and for an informal chat please call 01246 512743

Person Specification

Experience

• Relevant clerical experience.
• Use of a telephone in a busy environment.
• Customer care experience.

Skills and Knowledge

• Ability to work under pressure.
• Ability to deal with a variety of tasks simultaneously.
• Ability to prioritise workload.
• VDU/Keyboard Skills.
• Understanding of office procedures.
• Knowledge of PAS/Medway system.

Qualifications

• Educated to GCSE Standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust