Acute Admin Team Leader — Drive Patient Service Excellence

NHS DUMFRIES & GALLOWAY; Dumfries; On-site; GBP 38,000 - 46,000; Full time

Job summary

NHS Dumfries and Galloway is seeking an experienced Team Leader to support and develop administration services across Acute & Diagnostic Services, ensuring a high-quality, responsive service for patients and clinicians.

You will manage day-to-day line management, coordinate workloads, support recruitment and training, and drive service improvements in a busy environment. The role offers opportunities for professional development within the NHS.

Qualifications

• Previous supervisory or line management experience.
• Strong organisational and prioritisation skills.
• Excellent communication and interpersonal skills.
• Experience working in a busy administrative environment.
• The ability to remain calm under pressure and manage competing demands.
• A flexible, solution-focused approach.
• Excellent IT skills including Microsoft Office and Teams.
• A passion for supporting staff and delivering excellent patient services.

Responsibilities

• Managing and supporting administration teams within Acute & Diagnostic Services.
• Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery.
• Supporting recruitment, induction, training, supervision and development of staff.
• Managing annual leave, sickness absence and workforce planning.
• Supporting service redesign and continuous improvement initiatives.
• Working closely with senior managers, clinicians and multidisciplinary teams.
• Resolving issues, managing competing priorities and responding to operational pressures.
• Contributing to the delivery of a modern, patient-focused administration service.

Skills

Supervisory experience

Line management

Organisational skills

Communication

Tools

MS Office

Teams

Job description

NHS Dumfries and Galloway is seeking an experienced Team Leader to support and develop administration services across Acute & Diagnostic Services, ensuring a high-quality, responsive service for patients and clinicians.

You will manage day-to-day line management, coordinate workloads, support recruitment and training, and drive service improvements in a busy environment. The role offers opportunities for professional development within the NHS.