Administration Team Leader

Central and North West London NHS Foundation Trust; City of Westminster; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Administration Team Leader at Central and North West London NHS Foundation Trust will oversee the non-clinical services within Kensington and Chelsea Mental Health Services. The post holder provides leadership to the administrative team, ensuring robust office systems, efficient information management and high-quality support for clinical staff and service users.

They will monitor KPIs and ensure data accuracy across trust systems, supporting performance reporting, diary management and site

Qualifications

Responsibilities

• To be responsible for the day-to-day management of the office and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the team are met.
• To set up, administer and supervise the maintenance of statistical information using a spreadsheet, database or dedicated Trust and Local Authority information systems (including clinical and operational) ensuring that all information is readily available for presentation and use for statistical returns.
• To review LDZ data and KPI on Tableau and flag to the team when there is a breach or when it is approaching breach date.
• To deputise for the admin lead and this also includes arranging necessary cover for admin tasks when required by the team. This includes support for the South Hub.

Job description

The post holder will be responsible for managing the non-clinical aspects of the team including ensuring the provision of comprehensive administrative and site support services. He/she will establish, maintain and monitor excellent office and information systems. He/she will be responsible for the operational management of the administrative team. The post holder will have specific responsibility for health and safety. Please note:This vacancy does notmeet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."As such, if you don't meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form. Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).,

• To be responsible for the day-to-day management of the office and the development, implementation and maintenance of office practices and procedures to ensure that all non-clinical requirements of the team are met.
• To set up, administer and supervise the maintenance of statistical information using a spreadsheet, database or dedicated Trust and Local Authority information systems (including clinical and operational) ensuring that all information is readily available for presentation and use for statistical returns. Use of Tableau /system one
• To review LDZ data and KPI on Tableau and flag to the team when there is a breach or when it is approaching breach date.
• To deputise for the admin lead and this also includes arranging necessary cover for admin tasks when required by the team. This includes support for the South Hub. Staff can be asked to support other parts of the admin service when needed.

Values Central and North West London NHS Trust expects all Band 5 administrators to act in a way which shows they understand our core values and are willing to put them into practice with patients, their friends, family and carers and also other staff members. We expect you to showCOMPASSION, contribute to a caring and kind environment and recognise that what you do and say helps can make the lives of others better. We expect you to RESPECTeveryone and acknowledge and welcome people's differences rather than ignore them or see them as problematic. We expect you to EMPOWERothers and continually try to provide information, resources and support to help others make their own decisions and meet their own needs. We expect you to work inPARTNERSHIPand behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work. We expect you to role model these values and contribute to ensuring that they are embedded in the practice of the team.

The Administration Team Leader plays a pivotal role in ensuring the effective day-to-day operation of administrative and non-clinical services within Kensington and Chelsea Mental Health Services. The post holder provides leadership and supervision to the administrative team, ensuring the delivery of a high-quality, efficient and responsive service that supports clinical teams, service users and wider stakeholders. They are responsible for developing and maintaining robust office systems, managing administrative resources, and ensuring that administrative processes are delivered in line with Trust policies and operational requirements. The post holder oversees a broad range of administrative functions, including data management, performance monitoring, meeting coordination, financial administration, diary management and site support services. Working closely with clinical and operational colleagues, they ensure the accurate maintenance of information systems, monitor key performance indicators and compliance data, and provide operational support to facilitate the effective delivery of patient services. In addition, the Administration Team Leader is responsible for the management, supervision and development of administrative staff, including recruitment, induction, performance management, appraisal and workforce planning. The role requires proactive leadership to maintain service standards, manage workloads, coordinate resources and promote a safe, effective and well-organised working environment in support of the Trust's objectives and the delivery of high-quality patient care.