259197 Team Leader

NHS Scotland; Dumfries; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff development opportunities

In-house training

Job summary

NHS Dumfries and Galloway is seeking an experienced Team Leader to manage administration teams within Acute & Diagnostic Services. You will provide day-to-day line management, oversee workloads, support recruitment and staff development, and drive service improvements to ensure efficient, patient-focused administration.

In this role you will collaborate with senior managers, clinicians and multidisciplinary teams, handle annual leave and sickness, and help redesign workflows to improve service

Qualifications

• Previous supervisory or line management experience.
• Strong organisational and prioritisation skills.
• Excellent communication and interpersonal skills.
• Experience working in a busy administrative environment.
• Ability to remain calm under pressure and manage competing demands.

Responsibilities

• Managing and supporting administration teams within Acute & Diagnostic Services.
• Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery.
• Supporting recruitment, induction, training, supervision and development of staff.
• Managing annual leave, sickness absence and workforce planning.
• Supporting service redesign and continuous improvement initiatives.
• Working closely with senior managers, clinicians and multidisciplinary teams.
• Resolving issues, managing competing priorities and responding to operational pressures.
• Contributing to the delivery of a modern, patient-focused administration service.

Skills

Team leadership

Staff development

Communication

Organisation

Problem solving

Tools

Microsoft Office

Teams

Job description

Lead. Inspire. Make a Difference.

Are you an experienced Team Leader / Line Manager who thrives in a fast-paced environment and enjoys supporting and developing others to deliver excellent services?

We are looking for a motivated and proactive Team Leader to join our Acute & Diagnostic Administration Services Team. This is an exciting opportunity to play a key role in leading administration teams across a range of clinical services, ensuring patients, clinicians and colleagues receive a high-quality, efficient and responsive service.

As a Team Leader, you will provide day-to-day line management and operational support, helping to ensure administration services run smoothly while supporting service improvement, staff development and change initiatives.

What you'll be doing

• Managing and supporting administration teams within Acute & Diagnostic Services
• Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery
• Supporting recruitment, induction, training, supervision and development of staff
• Managing annual leave, sickness absence and workforce planning
• Supporting service redesign and continuous improvement initiatives
• Working closely with senior managers, clinicians and multidisciplinary teams
• Resolving issues, managing competing priorities and responding to operational pressures
• Contributing to the delivery of a modern, patient-focused administration service

What we're looking for

We're seeking someone who has:

• Previous supervisory or line management experience
• Strong organisational and prioritisation skills
• Excellent communication and interpersonal skills
• Experience working in a busy administrative environment
• The ability to remain calm under pressure and manage competing demands
• A flexible, solution-focused approach
• Excellent IT skills including Microsoft Office and Teams
• A passion for supporting staff and delivering excellent patient services

Previous NHS experience would be advantageous but is not essential.

Why join us?

At NHS Dumfries & Galloway, you'll be part of a supportive team that values collaboration, continuous improvement and professional development.

• Develop your management skills
• Make a visible impact on patient services
• Work alongside dedicated and experienced colleagues
• Contribute to service improvements and change projects
• Access a range of NHS staff benefits and development opportunities

Please note that interviews will be held in person.

Informal enquiries are welcome, please contact Pauline Wells - [e-mail] or Tel: [phone] Ext. 33738

If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa

DISCLOSURE SCOTLAND Some of our posts may require you to undergo a criminal records check. Changes as of the 1 April 2025 to the Protection of Vulnerable Groups (PVG) scheme membership now sees more roles requiring PVG that may not have needed this check in the past. If you are successful in this role you will be notified which level of check is required by the recruitment team. If you would like to read more information please visit: Disclosure levels - mygov.scot

EQUALITY AND DIVERSITY NHS Dumfries and Galloway is committed to encouraging equality and diversity among our workforce, and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Dumfries and Galloway welcomes applicants from all sections of the community.

PUBLIC PROTECTION Public protection practice encompasses the recognition and management of risk in order to prevent or reduce harm to children, (including unborn babies), young people and adults. All public protection legislation, and NHS Dumfries and Galloway (NHSDG) policies and guidance are founded on the United Nations Convention on the Rights of the Child and the European Convention on Human Rights, and the principles of these Conventions underpin all NHSDG core business.

ADDITIONAL INFORMATION FOR INTERNATIONAL CANDIDATES

RIGHT TO WORK IN THE UNITED KINGDOM NHS Dumfries and Galloway has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK. This permission is without exception granted by the UK Border Agency. We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category.

WORK VISA If you require a Work Visa, please check to see if you and the vacancy you are applying for are eligible by visiting the Home Office website: https://www.gov.uk/check-uk-visa. It is ESSENTIAL that you have checked that you either already have an appropriate right to work in the UK or if you require a work visa that the post would be eligible to be sponsoredBEFORE submitting your application form. We are unable to provide sponsorship for bank contracts.

UNITED KINGDOM REGISTRATION NHS Dumfries & Galloway are unable to support OSCE Training for international nurses for vacancies. Vacancies requiring professional registration REQUIRE FULL UNITED KINGDOM REGISTRATION with the appropriate council (eg NMC, HCPC, GMC, GDC etc).