259197 Team Leader

NHS Ayrshire & Arran; Dumfries; On-site; GBP 32,000 - 42,000; Full time

Job summary

NHS Dumfries & Galloway is seeking a proactive Team Leader to guide Acute & Diagnostic Administration Services, overseeing day-to-day line management and operational support while driving staff development and service improvements.

You will manage workloads, recruitment, training, and workforce planning, coordinating with senior managers and multidisciplinary teams to deliver a high-quality patient-focused admin service.

Qualifications

• Experience supervising or line managing staff in a busy setting.
• Strong organisational and prioritisation skills.
• Excellent communication and interpersonal skills.
• Experience working in a busy administrative environment.
• Ability to stay calm under pressure and manage competing demands.
• Flexible, solution-focused approach.
• Passion for supporting staff and delivering patient services.

Responsibilities

• Managing and supporting administration teams within Acute & Diagnostic Services.
• Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery.
• Supporting recruitment, induction, training, supervision and development of staff.
• Managing annual leave, sickness absence and workforce planning.
• Supporting service redesign and continuous improvement initiatives.
• Working closely with senior managers, clinicians and multidisciplinary teams.
• Resolving issues, managing competing priorities and responding to operational pressures.
• Contributing to the delivery of a modern, patient-focused administration service.

Skills

Supervision / Line management

Organisation & prioritisation

Communication & interpersonal skills

Administrative environment experience

Calm under pressure

Solution-focused approach

Staff development & motivation

IT skills: MS Office & Teams

Tools

Microsoft Office

Teams

Job description

Lead. Inspire. Make a Difference. Are you an experienced Team Leader / Line Manager who thrives in a fast-paced environment and enjoys supporting and developing others to deliver excellent services?

We are looking for a motivated and proactive Team Leader to join our Acute & Diagnostic Administration Services Team. This is an exciting opportunity to play a key role in leading administration teams across a range of clinical services, ensuring patients, clinicians and colleagues receive a high-quality, efficient and responsive service.

As a Team Leader, you will provide day‑to‑day line management and operational support, helping to ensure administration services run smoothly while supporting service improvement, staff development and change initiatives.

What You’ll Be Doing

• Managing and supporting administration teams within Acute & Diagnostic Services
• Co‑ordinating workloads, rotas and service cover to maintain high standards of service delivery
• Supporting recruitment, induction, training, supervision and development of staff
• Managing annual leave, sickness absence and workforce planning
• Supporting service redesign and continuous improvement initiatives
• Working closely with senior managers, clinicians and multidisciplinary teams
• Resolving issues, managing competing priorities and responding to operational pressures
• Contributing to the delivery of a modern, patient‑focused administration service

What We’re Looking For

• Previous supervisory or line management experience
• Strong organisational and prioritisation skills
• Excellent communication and interpersonal skills
• Experience working in a busy administrative environment
• The ability to remain calm under pressure and manage competing demands
• A flexible, solution‑focused approach
• Excellent IT skills including Microsoft Office and Teams
• A passion for supporting staff and delivering excellent patient services

Previous NHS experience would be advantageous but is not essential.

Why join us?

At NHS Dumfries & Galloway, you’ll be part of a supportive team that values collaboration, continuous improvement and professional development.

In Return, You’ll Have The Opportunity To

• Develop your management skills
• Make a visible impact on patient services
• Work alongside dedicated and experienced colleagues
• Contribute to service improvements and change projects
• Access a range of NHS staff benefits and development opportunities

If you’re an organised, resilient Manager who enjoys motivating others and making a real difference to patient care, we’d love to hear from you.

Candidates should have previous experience of directly supervising or line managing staff, including responsibility for workload allocation, attendance management, performance management, training and staff development.

Please note that interviews will be held in person.

Informal enquiries are welcome, please contact Pauline Wells - [e-mail] or Tel: [phone] Ext. 33738

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