Acute Admin Team Lead for Patient Services

NHS Scotland; Dumfries; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Staff development opportunities

In-house training

Job summary

NHS Dumfries and Galloway is seeking an experienced Team Leader to manage administration teams within Acute & Diagnostic Services. You will provide day-to-day line management, oversee workloads, support recruitment and staff development, and drive service improvements to ensure efficient, patient-focused administration.

In this role you will collaborate with senior managers, clinicians and multidisciplinary teams, handle annual leave and sickness, and help redesign workflows to improve service

Qualifications

• Previous supervisory or line management experience.
• Strong organisational and prioritisation skills.
• Excellent communication and interpersonal skills.
• Experience working in a busy administrative environment.
• Ability to remain calm under pressure and manage competing demands.

Responsibilities

• Managing and supporting administration teams within Acute & Diagnostic Services.
• Co-ordinating workloads, rotas and service cover to maintain high standards of service delivery.
• Supporting recruitment, induction, training, supervision and development of staff.
• Managing annual leave, sickness absence and workforce planning.
• Supporting service redesign and continuous improvement initiatives.
• Working closely with senior managers, clinicians and multidisciplinary teams.
• Resolving issues, managing competing priorities and responding to operational pressures.
• Contributing to the delivery of a modern, patient-focused administration service.

Skills

Team leadership

Staff development

Communication

Organisation

Problem solving

Tools

Microsoft Office

Teams

Job description

NHS Dumfries and Galloway is seeking an experienced Team Leader to manage administration teams within Acute & Diagnostic Services. You will provide day-to-day line management, oversee workloads, support recruitment and staff development, and drive service improvements to ensure efficient, patient-focused administration.

In this role you will collaborate with senior managers, clinicians and multidisciplinary teams, handle annual leave and sickness, and help redesign workflows to improve service