ACRO Criminal Records Administrator in Fareham)

Ad Warrior Ltd; Fareham; Hybrid; GBP 27,000 - 30,000; Full time

Job summary

A national policing unit is seeking a Criminal Records Administrator to support public protection and work independently on operational tasks. The role offers a flexible working environment and requires a minimum of QCF Level 2 education with experience in handling confidential information. Successful candidates will undergo training and contribute to a vital service within UK law enforcement. Competitive salary and grown-focused opportunities are part of the offer.

Benefits

Flexible working hours

Generous annual leave

Access to professional development

Local Government Pension Scheme

Wellbeing support

Qualifications

• Educated to QCF Level 2 with relevant passes or equivalent work experience.
• Experience in handling confidential information, both manual and computerised.
• Proven ability to work with minimal supervision.

Responsibilities

• Deliver a core service within a national policing unit.
• Interrogate policing databases and respond to enquiries.
• Work independently while contributing to team objectives.

Skills

Handling confidential information

Computer/keyboard literacy

Attention to detail

Education

QCF Level 2 with English and Mathematics

Job description

ACRO Criminal Records Administrator

Location: Near Fareham

Salary: £27,204 - £29,859 per annum

Hours per week: 37 Monday - Friday with flexible office hours

Contract Type: Permanent

Closing date: Monday 12th January 2026 at 23:59 hours

Anticipated start date: September 2026

We are looking for motivated individuals to join us as a Criminal Records Administrator, within a national policing unit working to ensure safer communities in the UK and around the World.

More about the Role

The successful applicants will deliver a core service to our business, with full training provided in how to interrogate policing databases and respond to enquiries from International and UK customers or stakeholders.

You will primarily work independently undertaking day to day tasks. However, you will operate as part of a team specialising in a particular process or task, contributing to ACRO delivering an excellent service to a UK law enforcement, the criminal justice system and public protection throughout the UK and overseas.

A keen eye for detail, and an interest in developing your knowledge of policing information is key.

Flexible working requests will be considered for this vacancy. Working hours can be discussed at interview.

About Us

ACRO Criminal Records Office supports UK and international law enforcement by processing criminal records for the purposes of public protection, safeguarding and worldwide community safety.

We are growing, now employing more than 300 people to support the fight against crime as a global leader in our field.

All ACRO staff are employees of Hampshire and Isle of Wight Constabulary and are provided with the same benefits of working within the public sector as other members of police staff.

Our culture and work environment aim to ensure that everyone feels included and valued. We invest in our people so that they can thrive, realise their potential and enjoy coming into work.

We are located in an attractive and modern business park close to the M27 between Portsmouth and Southampton.

Please visit our website for the full range of products and services we provide to UK police forces and international agencies.

What we Offer

• A hybrid working environment with flexible working hours (subject to the completion of mandatory training)
• Family friendly policies supporting those with caring responsibilities
• Generous annual leave entitlement starting at 24 days (pro-rata for part-time workers) in addition to public holidays, rising to 29 after five years' service.
• Access to a wide range of learning and development opportunities
• Local Government Pension Scheme
• Retail, holiday and leisure discounts through Hampshire Police Leisure and Sports Club or Blue Light Card
• Excellent wellbeing support including onsite wellbeing rooms and access to Employee Assistance Programme
• Staff representation groups and inclusion network

Application and Interview

If you've never completed a competency-based application or interview before, make sure you read each competency or value in detail, research the STAR (situation, task, action, result) format and use it when giving evidence.

The recruitment competencies identified on the role profile can be used interchangeably throughout the selection process. It is recommended you make a note of them when starting your application.

Please note you do not need to add a CV or covering letter, and these documents will not be reviewed when considering your application.

We would encourage you to visit our Join Us page, where you can find more information on the development and progression available, and view our candidate guidance.

Essential Qualifications

• Educated to QCF Level 2, with at least 3 passes to include English and Mathematics. OR proven work experience deemed to have brought the post holder to a comparable level

Essential Experience

• Experience in handling confidential information, both manual and computerised.
• To be computer/keyboard literate and a competent keyboard user.
• Proven experience of updating a computerised system with speed and accuracy.
• Proven experience of working with minimal supervision.
• Proven experience of paying attention to detail.

Competencies and Values

When applying, you will have the opportunity to talk to us about your background and experience, especially when providing evidence against our competency and values framework (CVF).

The CVF provides clear expectations for everyone working in policing. It describes the behaviours required by you as a member of police staff to be effective in your role.

To Apply

If you feel you are a suitable candidate and would like to work for ACRO Criminal Records Office, please proceed through the following link to be redirected to our website to complete your application.

https://careers.newjob.org.

Please note that the email address you supply when submitting an application will be used for contact throughout the full lifecycle of that vacancy. You will not be able to amend your contact details. You should therefore ensure that you choose an appropriately accessible email address, being mindful that the process may take several months for some roles.