Accounts Receivable Specialist: Cash Flow & Collections

Minstead Trust; Minstead; Remote; GBP 28,000 - 30,000; Full time

Benefits offered by this job

33 Days Holiday inclusive of Bank Hols

Enhanced Maternity, Paternity and Sick

Birthday leave

Death in Service insurance

Nest pension

Health and wellbeing scheme

Employee assistance Programme

Cycle to Work

Blue Light Card eligibility

Training and professional development

Job summary

Minstead Trust is seeking an experienced Accounts Receivable specialist to join our finance team. You will own the sales ledger, raise invoices and drive collections to maintain healthy cash flow while delivering excellent service to customers.

The role involves working with colleagues across the charity to resolve queries, report on aged debt and support process improvements. You will manage payments, reconcile accounts and communicate clearly by phone and email to arrange payment plans, with a

Qualifications

• Minimum of three years’ experience in Credit Control, Accounts Receivable or a similar finance role.
• Experience managing a sales ledger and raising sales invoices.
• Strong debt collection experience, including managing aged debt and resolving payment issues.
• Excellent numerical skills and attention to detail.
• Strong written and verbal communication skills, including confidence communicating by telephone.
• Ability to prioritise workloads, manage deadlines and work under pressure.
• Proficiency in Microsoft Office, particularly Excel, and experience using finance/accounting systems.
• Strong problem-solving skills and a proactive, solutions-focused approach.
• Ability to build positive relationships with customers and internal stakeholders.

Responsibilities

• Manage the sales ledger, ensuring all transactions are accurate, complete and processed in a timely manner.
• Raise and process sales invoices accurately, coordinating both scheduled and ad hoc billing activities.
• Allocate and reconcile customer payments, investigating and resolving discrepancies.
• Monitor and clear unallocated cash, ensuring receipts are applied to the correct customer accounts.
• Proactively manage outstanding debt, following up overdue accounts and reducing aged debt balances.
• Contact customers by telephone and email to secure payment, agree payment arrangements and maintain positive relationships.
• Investigate and resolve invoice, payment and account queries efficiently.
• Escalate complex or high-risk debt issues and work with senior finance colleagues to agree appropriate recovery actions.
• Maintain detailed records of customer communications, payment plans and collection activity.
• Prepare aged debt reports and provide regular updates on collection performance and risk areas.
• Support improvements to credit control processes and wider finance operations.
• Undertake cash handling and collection duties in line with procedures.
• Provide support and cover across the finance team when required.
• Ensure compliance with organisational policies, financial controls and procedures.

Skills

Credit control

Accounts receivable

Debt collection

Numerical accuracy

Communication skills

Time management

Problem solving

Customer relationships

Stakeholder communication

Tools

Excel

Finance/accounting systems

Job description

Minstead Trust is seeking an experienced Accounts Receivable specialist to join our finance team. You will own the sales ledger, raise invoices and drive collections to maintain healthy cash flow while delivering excellent service to customers.

The role involves working with colleagues across the charity to resolve queries, report on aged debt and support process improvements. You will manage payments, reconcile accounts and communicate clearly by phone and email to arrange payment plans, with a