Accounts Payable & Customer Service Specialist

Charlie Creative Lab Ltd; Remote; GBP 30,000 - 35,000; Full time

Job summary

A fast-growing multimedia agency is seeking an experienced Accounts Payable & Customer Service Specialist to work remotely. The role involves processing supplier invoices, handling bank reconciliations, and providing high-quality customer service in both English and Italian. Ideal candidates should have previous accounts payable experience, strong customer service skills, and attention to detail. The position offers a competitive salary ranging from £30,000 to £35,000 per annum based on experience, with flexible full-time work available anywhere in Europe.

Benefits

Competitive salary

Flexible remote working

3 months training and support

Qualifications

• Fluent in Italian and English, written and spoken.
• Previous experience in accounts payable, bookkeeping or accounting administration.
• Excellent attention to detail and can manage high volumes of transactions accurately.

Responsibilities

• Responsible for supplier invoice processing.
• Bank and payment-related reconciliation tasks.
• Supporting authors and suppliers through high-quality customer service.

Skills

Fluent in Italian

Strong customer service experience

Attention to detail

Comfortable using accounting software

Solid Excel skills

Organised and able to prioritise

Tools

Xero

QuickBooks

Job description

Accounts Payable & Customer Service Specialist / Remote / £30,000 to £35,000 Per Annum D.O.E.
An exciting opportunity for an experienced Accounts Payable & Customer Service Specialist to join a fast-growing group of international multimedia agency based in the City of London. Fluent Italian is required.

Charlie Creative Lab Ltd is a fast growing Group of International Multimedia Agencies based in the UK, Italy and Cyprus that offers a full consultancy service to international multimedia producers (Self Publishers, YouTubers, Tiktokers, etc.)

We are currently hiring an Accounts Payable & Customer Service Specialist (English Italian) to join our team. The candidate will be responsible for supplier invoice processing, bank and payment-related reconciliation tasks, as well as supporting authors, suppliers and partners through high-quality customer service.

The ideal person is energetic, self-motivated, a problem solver, and able to work under pressure in a fast-paced and international environment.

What s in it for me?

• Competitive salary of £30,000 to £35,000 per annum, dependent on experience.
• Flexible full-time 9-5 remote working anywhere in Europe. (CET time zone +/- 1 HOUR), Mon-Fri.
• As this is a remote position, you will need to have your own fast connection and computer.
• 3 Months probation and long term contract after succeeding the probation.
• We will provide 3 months of training but we aim to give the candidate a high level of independence.

Responsibilities of the Senior Accounts Payable & Customer Service Specialist:

• You will be responsible for supplier invoice processing.
• Bank and payment-related reconciliation tasks,
• Supporting authors, suppliers and partners through high-quality customer service.

Skills & Experience Required:

• Fluent in Italian and English, written and spoken.
• Previous experience in accounts payable, bookkeeping or accounting administration.
• Strong customer service experience, ideally in an international environment.
• excellent attention to detail and can manage high volumes of transactions accurately.
• Comfortable using accounting software (Xero, QuickBooks or similar is a plus).
• Solid Excel skills and good data-handling abilities.
• Able to communicate clearly and professionally and are able to solve problems independently.
• Organised, and able to prioritise tasks and meet deadlines consistently.
• Communicate effectively with clients, handling both email and phone calls when necessary.
• Proactive, reliable, and able to work both independently and within a team.
• Positive, customer-oriented and professional attitude.

What s Next?

If you have the skills and passion to be successful in this Accounts Payable & Customer Service Specialist position, we would love to hear from you. Apply NOW and we will be in touch.