Account Manager - Telecoms & IT

Coconut Lime Ltd.; Southampton; Hybrid; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

Job summary

Coconut Lime Ltd. is seeking an Account Manager to manage and grow relationships with businesses using telecoms and IT solutions.

This full-time, permanent role focuses on consultative conversations rather than hard selling, with a base salary around £35,000 and uncapped commission. You will work in an office-based environment, supporting customers’ ongoing needs, identifying opportunities to add value, and building strong long-term partnerships.

Qualifications

• Experience in account management with B2B VoIP services.
• Comfort speaking with senior decision-makers.
• Solution-led conversations.
• Strong negotiation skills.
• Organised, self-motivated and commercially aware.

Responsibilities

• Managing and developing business customer relationships.
• Speaking with decision-makers at all levels.
• Understanding customer needs and future plans.
• Identifying upsell and cross-sell opportunities.
• Delivering excellent customer service.
• Managing your own pipeline and opportunities.
• Working towards achievable targets.

Skills

Account management

B2B VoIP

Job description

Fed up with constantly chasing new business?

Do you enjoy building long-term relationships and helping customers get the most from the services they buy?

Would you like a role where your success comes from understanding clients rather than hard selling?

This is a full-time, permanent Account Manager role, focused on managing and growing relationships with businesses using telecoms and IT solutions.

The role is office-based and offers the opportunity to work closely with customers, support their ongoing needs and identify opportunities to add value.

What you can expect

• Basic salary circa £35,000 (flexible for the right person)
• Uncapped commission
• Transparent targets
• Established customer relationships to manage and develop
• Supportive and collaborative environment

If you're someone who enjoys consultative conversations and building trust with customers, you'll fit in well here.

What you'll actually be doing

You’ll be managing existing customer relationships while identifying opportunities to grow accounts where there's a genuine fit.

Your role will include:

• Managing and developing business customer relationships
• Speaking with decision-makers at all levels
• Understanding customer needs and future plans
• Identifying upsell and cross-sell opportunities
• Delivering excellent customer service
• Managing your own pipeline and opportunities
• Working towards achievable targets

What we're looking for

Ideally, you’ll:

• Have previous account management experience with B2B VoIP services
• Be comfortable speaking with senior decision-makers
• Enjoy solution-led conversations
• Have strong negotiation skills
• Be organised, self-motivated and commercially aware

A bit about the environment

If you’re looking for somewhere you’ll never be micromanaged, this is it.

This is a business that:

• Trusts people to do their job
• Invests in proper support and development
• Values honesty and consistency
• Encourages collaboration and teamwork

You’ll be supported to succeed without somebody constantly looking over your shoulder.