Account Manager - Telecoms & IT

Coconut Lime Ltd; Southampton; On-site; GBP 35,000 - 60,000; Full time

Job summary

Coconut Lime Ltd in Southampton is seeking an Account Manager to manage and grow relationships with businesses using telecoms and IT solutions. The role is office-based and involves supporting customers, identifying opportunities to add value, and working closely with them to meet ongoing needs.

You’ll handle existing accounts, talk with decision-makers, identify upsell opportunities, deliver excellent service, and maintain your own pipeline while working toward targets.

Qualifications

• Previous account management experience with B2B VoIP services.
• Comfortable speaking with senior decision-makers.
• Solution-led conversations and strong negotiation abilities.
• Organised, self-motivated and commercially aware.

Responsibilities

• Manage existing customer relationships and grow accounts with a genuine fit.
• Speak with decision-makers at all levels.
• Understand customer needs and future plans.
• Identify upsell and cross-sell opportunities.
• Deliver excellent customer service and manage your pipeline.
• Work towards achievable targets.

Skills

Account management

B2B VoIP

Stakeholder communication

Negotiation

Organisation

Job description

Fed up with constantly chasing new business?

Do you enjoy building long-term relationships and helping customers get the most from the services they buy?

Would you like a role where your success comes from understanding clients rather than hard selling?

This is a full-time, permanent Account Manager role, focused on managing and growing relationships with businesses using telecoms and IT solutions.

The role is office-based and offers the opportunity to work closely with customers, support their ongoing needs and identify opportunities to add value.

What you can expect

• Basic salary circa £35,000 (flexible for the right person)
• Uncapped commission
• Transparent targets
• Established customer relationships to manage and develop
• Supportive and collaborative environment

If you're someone who enjoys consultative conversations and building trust with customers, you'll fit in well here.

What you'll actually be doing

You’ll be managing existing customer relationships while identifying opportunities to grow accounts where there's a genuine fit.

Your role will include:

• Managing and developing business customer relationships
• Speaking with decision-makers at all levels
• Understanding customer needs and future plans
• Identifying upsell and cross-sell opportunities
• Delivering excellent customer service
• Managing your own pipeline and opportunities
• Working towards achievable targets

What we're looking for

Ideally, you’ll:

• Have previous account management experience with B2B VoIP services
• Be comfortable speaking with senior decision-makers
• Enjoy solution-led conversations
• Have strong negotiation skills
• Be organised, self-motivated and commercially aware

A bit about the environment

If you’re looking for somewhere you’ll never be micromanaged, this is it.

This is a business that:

• Trusts people to do their job
• Invests in proper support and development
• Values honesty and consistency
• Encourages collaboration and teamwork

You’ll be supported to succeed without somebody constantly looking over your shoulder.