Account Manager

Experis Scotland; Glasgow; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Commission scheme

Job summary

Experis Scotland is seeking an experienced IT Account Manager to manage a portfolio of established customer accounts across the UK. You will act as a trusted advisor, working with clients to understand business objectives and technology needs, and coordinate with delivery teams to maximise value from their investments.

You will conduct regular account reviews, oversee renewals, and identify opportunities to upsell services across Managed Services, Cyber Security, Cloud, and Networking.

Qualifications

• Experience in Account Management or Customer Success.
• Knowledge of MSP, reseller or systems integrator is helpful.
• Strong communication and stakeholder management skills.

Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain relationships with key stakeholders and decision-makers.
• Conduct regular service reviews and account management meetings.
• Act as the primary commercial point of contact for assigned customers.
• Work closely with technical and service delivery teams to ensure customer expectations are met.
• Manage contract renewals and support customer retention activities.
• Identify opportunities to upsell and cross-sell services across Managed Services, Cyber Security, Cloud, Infrastructure, Networking and Telecommunications.
• Develop account plans and maintain accurate CRM records.
• Support customers in planning future technology investments and digital transformation initiatives.
• Ensure high levels of customer satisfaction and long-term customer retention.

Skills

Account Management

Customer Success

Sales/Commercial awareness

Stakeholder Management

Tools

CRM software

MS Excel

Job description

About the Opportunity

Our client is a leading independent provider of IT and telecommunications solutions, delivering high-quality, cost-effective services to organisations across the UK.

Due to continued growth, they are seeking an experienced Account Manager to join their team and manage a portfolio of established customer accounts.

The Role

The IT Account Manager will be responsible for managing and developing relationships with existing customers, ensuring clients receive exceptional service and maximum value from their technology investments.

Acting as a trusted advisor, the successful candidate will work closely with customers to understand their business objectives, technology challenges, and future plans. They will conduct regular account reviews, oversee renewals, coordinate with internal delivery teams, and identify opportunities to introduce additional services and solutions that align with customer needs.

This role is ideally suited to an individual who enjoys building long-term client relationships while maintaining a commercial focus and contributing to the growth of existing accounts.

Key Responsibilities

• Manage a portfolio of existing customer accounts.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Conduct regular service review and account management meetings.
• Act as the primary commercial point of contact for assigned customers.
• Work closely with technical and service delivery teams to ensure customer expectations are met.
• Manage contract renewals and support customer retention activities.
• Identify opportunities to upsell and cross-sell services across Managed Services, Cyber Security, Cloud, Infrastructure, Networking and Telecommunications.
• Develop account plans and maintain accurate CRM records.
• Support customers in planning future technology investments and digital transformation initiatives.
• Ensure high levels of customer satisfaction and long-term customer retention.

Key Competencies

• Previous experience in Account Management, Customer Success, IT Sales, or Client Relationship Management.
• Knowledge of one or more of the following areas:
• IT Managed Services
• Cyber Security
• Cloud Services
• IT Infrastructure
• Networking
• Telecommunications
• Excellent communication and stakeholder management skills.
• Strong relationship-building and customer service capabilities.
• Commercial awareness with the ability to identify and develop revenue opportunities within existing accounts.
• Highly organised with strong attention to detail.
• Proactive, self-motivated, and customer-focused.
• Experience working within an MSP, technology reseller, systems integrator, or telecommunications provider would be advantageous.

Dependant on experience, the salary can be £30,000 - £50,000, and there is also a very generous commission scheme.