Account Manager

Confidential; Epsom; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

Confidential is seeking an Account Manager to retain and grow a UK-based portfolio of around 50 accounts. You will manage relationships, drive renewals, and cross-sell the full services portfolio including mass notification applications.

The role is hybrid, centered in Surrey, with a basic salary of £40k–£50k plus uncapped commission. Success requires strong CRM, sales discipline and a track record of meeting targets, with a focus on delivering excellent customer outcomes and revenue growth

Qualifications

• Experience in regulatory environments or telecom/tech-enabled services.
• Strong account management and account development skills.
• CRM experience essential; Salesforce (SFDC) desirable.

Responsibilities

• Manage a portfolio of UK accounts with focus on retention, renewals and cross-sell/upsell.
• Forecast and deliver revenue targets; maintain CSAT and NPS levels.
• Build and nurture relationships; identify opportunities and referrals.
• Collaborate with marketing and other departments to improve customer experience.
• Deliver compelling bid/proposal responses and win themes.

Skills

Account management

CRM management

Forecasting

Data analysis

Relationship building

Cross-functional collaboration

Tools

Salesforce (SFDC)

Job description

Account Manager

Basic Salary £40k to £50k + Commission (uncapped) & Benefits

Location Hybrid/Surrey

Our client is an industry leading UK-based technology business centred around the safety of lone and at-risk workers across both public and private sectors.

As an Account Manager you will play an instrumental role in driving continued growth from c 50 key accounts. Your main purpose is to manage these existing UK accounts and to retain, renew and cross sell/upsell the full portfolio of services including their mass notification service and applications.

Key responsibilities:

• CRM management - Forecasting and Delivery of daily, monthly and annual retention, pipeline and revenue targets.
• First class account management service for our customers to maintain excellent CSAT and NPS targets
• Nurture customers within the account base to ensure a continued robust pipeline of opportunities.
• Be able to maximize each customers potential spend through Account Development planning, relationship building and data analysis.
• Delivering excellent bid and proposal responses with Executive summary and win themes
• Identify potential referrals, and the decision makers within the client organization.
• Set up meetings between client decision makers and company s practice leaders/principals.
• Work cross functionally with other departments to improve and enhance the customer experience for all customers.
• Keep abreast of current industry news or insights relevant to the business to help with sales strategy and increased knowledge of sector.
• Collaborate with Marketing team to identify potential opportunities within your account base.

Knowledge and experience:

• Role would suit candidates with previous experience in a regulatory environment or with a telecoms or technology-enabled business service.
• Great Account Management and Account Development skills
• Highly organised with excellent attention to detail and the ability to execute a strategy to deliver daily revenue.
• Proven track record of consistently achieving and exceeding sales targets
• Skilled in the ability to retain customers and prevent cancellations.
• CRM experience essential, (SFDC desirable)
• Demonstrable commercial acumen and use of Sales Methodologies.