Account Manager (Make Ready)

Churchill Group; England; On-site; GBP 37,000 - 39,000; Full time

Benefits offered by this job

33 days holiday

Life assurance cover

GP access 24/7

Mental health support

Volunteer days

Exclusive discounts

Job summary

Churchill Group is seeking an experienced Cleaning Account Manager to oversee an emergency services contract across Surrey, with travel between Chertsey, Banstead, Godalming and Tongham. The role leads a team across 5–7 sites and focuses on delivering exceptional service while maintaining strong client relationships.

You will manage recruitment, coaching and performance of cleaning teams, with responsibilities for reports, audits and reviews to meet contractual requirements and drive continuous

Qualifications

• Experience leading teams in facilities services or cleaning operations.
• Experience with financial forecasting and budgeting for contracts.
• Solid understanding of Health & Safety regulations in the cleaning industry.
• Experience managing commercial cleaning contracts or facilities services.

Responsibilities

• Build and maintain strong client relationships to sustain high satisfaction.
• Oversee service delivery across 5–7 sites and uphold quality standards.
• Recruit, manage and coach cleaning teams for performance and engagement.
• Prepare regular reports, audits and reviews to support contract requirements.
• Lead contract and specification review meetings with clients to ensure alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement and cost efficiencies.

Skills

Leadership

Forecasting

Budgeting

Health & Safety

Contract management

Job description

Based across Surrey (Chertsey, Banstead, Godalming and Tongham), with regular travel between sites.

£37,000 – £39,000 per annum depending on experience

We’re looking for an experienced Cleaning Account Manager to join our growing Make Ready Division, overseeing an emergency services contract across Surrey. With several exciting new business wins across the capital, there’s never been a better time to become part of our expanding team.

In this dynamic and fast-paced role, you’ll lead and inspire a team of team leaders and cleaning operatives to deliver exceptional service standards across 5-7 sites. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction.

As a CleaningAccount Manager,you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality-of-service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth.

As a CleaningAccount Manager,you will have:

• Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts, facilities services, or similar service-based operations would be beneficial.

What we offer you

The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you.

What’s in it for you?

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership – You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year – Give back to a cause that matters to you
• Exclusive perks and discounts – More than 250 deals available
• Ongoing training and development – From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion – Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards – Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs.

As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences.

We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…

Please note: Security clearance (DBS) is required for this role.