Account Manager

Churchill Services; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Employee ownership

33 days holiday

Enhanced sick leave

Life assurance

GP access

Volunteering days

Employee discounts

Training & development

Wellbeing & Inclusion

Recognition program

Job summary

Churchill Services, based in London, Moorgate EC2, is seeking an experienced Account Manager to oversee the delivery of cleaning and hospitality services for a prestigious investment management client. You will lead a site-based team, manage client relationships, and ensure KPI-driven performance, safety compliance, and continuous improvement across a large commercial site.

This is a rewarding role for a proactive leader in a fast-paced environment.

Qualifications

• Proven experience managing cleaning or facilities contracts in client-facing roles.
• Strong leadership and people management skills.
• Excellent client relationship management and stakeholder influence.
• Solid knowledge of Health & Safety, risk assessments, COSHH and compliance.
• Strong commercial awareness with responsibility for contract P&L.
• Excellent organisation, communication and IT skills in a fast-paced environment.

Responsibilities

• Build and maintain strong client relationships to ensure high satisfaction and service delivery.
• Manage the contract to meet standards, KPIs, SLAs and budgets.
• Lead, recruit, develop and coach supervisors and site teams for operational excellence.
• Conduct quality inspections, audits and performance reviews with corrective action.
• Manage contract profitability, monitor spends and identify growth opportunities.
• Ensure Health & Safety, COSHH and safeguarding requirements are followed.

Skills

Client relationships

People management

Budget & P&L

Quality & safety

Commercial awareness

IT & CRM

Tools

CRM software

Microsoft Office

Job description

Based in London, Moorgate EC2
Highly competitive salary (DOE)

We are seeking an experienced Account Manager to join our successful Principle division, overseeing the delivery of first-class cleaning and hospitality services for a prestigious investment management client.

This is a dynamic and rewarding opportunity where you will take full responsibility for operational performance across a large, high-profile commercial site. Leading and motivating a cleaning team, you will ensure consistently high service standards, foster excellent client relationships, and drive a culture of continuous improvement and operational excellence.

Your ability to manage people, exceed client expectations, and maintain outstanding service delivery will be key to your success.

As an Account Manager you’ll be:

• Building and maintaining strong client relationships, ensuring high levels of customer satisfaction and service delivery.
• Managing the contract to ensure agreed standards, KPIs, SLAs and budgets are achieved and maintained.
• Leading, recruiting, developing and coaching supervisors and site-based teams to deliver operational excellence.
• Conducting quality inspections, audits and performance reviews, implementing action plans to drive continuous improvement.
• Managing contract profitability, controlling budgets, monitoring spends and identifying opportunities for account growth and additional services.
• Ensuring all Health & Safety, QHSE, COSHH and safeguarding requirements are adhered to, maintaining a safe and compliant working environment.

As an Account Manager you’ll have:

• Proven experience managing cleaning, facilities management or soft services contracts within a client-facing environment.
• Strong leadership and people management skills, with experience developing operational teams.
• Excellent customer relationship management skills with the ability to build credibility and influence stakeholders at all levels.
• Sound knowledge of Health & Safety legislation, risk assessments, COSHH and compliance requirements.
• Strong commercial awareness with experience taking responsibility for contract P&L performance.
• Excellent organisational, communication and IT skills, managing multiple priorities and delivering results in a fast-paced environment.

What we offer you

We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:

• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Enhanced sick, maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.

Reasonable adjustments

Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help..

Please note: Security clearance (Enhanced DBS) is required for this role.

Keywords: LondonAccount ManagerCleaning Account ManagerContract Manager