Cleaning Account Manager

Churchill Group; Banstead; On-site; GBP 40,000 - 55,000; Full time

Benefits offered by this job

33 days holiday

Company sick pay

Maternity and paternity leave

Life assurance

GP access 24/7

Volunteering days

Employee ownership

Training and development

Job summary

Churchill Group is seeking an experienced Cleaning Account Manager to oversee an emergency services contract across Surrey. You will lead and inspire a team of leaders and operatives to deliver high service standards across 5–7 sites, focusing on client satisfaction and continuous improvement.

You will manage financials, forecasts and performance analysis while ensuring Health & Safety compliance and strong client engagement.

Responsibilities

• Build and maintain strong client relationships across Surrey contracts.
• Oversee and uphold the quality of service delivery across 5–7 sites.
• Recruit, manage and coach cleaning teams to drive performance.
• Produce regular reports, audits and reviews for the Operations Manager.
• Lead contract and specification review meetings with clients.

Job description

We're looking for an experienced Cleaning Account Manager to join our growing Make Ready Division, overseeing an emergency services contract across Surrey. With several exciting new business wins across the capital, there's never been a better time to become part of our expanding team. In this dynamic and fast-paced role, you'll lead and inspire a team of team leaders and cleaning operatives to deliver exceptional service standards across 5-7 sites. Your leadership, people management, and client relationship skills will be vital in ensuring continued success and client satisfaction. As a Cleaning Account Manager, you will:

• Build and maintain strong client relationships, ensuring consistently high satisfaction levels.
• Oversee and uphold the quality-of-service delivery across all sites.
• Recruit, manage, and coach cleaning teams, fostering a motivated and high-performing workforce.
• Conduct regular reports, audits, and project reviews to support the Operations Manager and meet contractual requirements.
• Lead contract and specification review meetings with clients to ensure ongoing alignment.
• Ensure full compliance with Health & Safety procedures and legislation.
• Identify opportunities for continuous improvement, cost efficiencies, and account growth. Proven leadership and motivational skills, with the ability to plan ahead, manage pressure, and influence at all levels.
• Experience in financial forecasting, budgeting, and performance analysis.
• A solid understanding of Health & Safety systems within the cleaning industry.
• Previous experience managing commercial cleaning contracts, facilities services, or similar service-based operations would be beneficial. The opportunity to be part of one of the fastest growing specialist FM providers in the UK. This means that as our teams continue to grow, so can you. We believe in rewarding talent and creating a workplace where everyone feels valued. Here's what you'll get:
• Employee Ownership - You are part of our success!
• 33 days holiday (including bank holidays)
• Company sick pay
• Maternity and paternity leave support
• Life assurance cover
• 24/7 GP access, plus mental health, wellness, financial, and legal support
• Two paid volunteering days per year - Give back to a cause that matters to you
• Exclusive perks and discounts - More than 250 deals available
• Ongoing training and development - From apprenticeships to leadership programs
• Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
• Recognition and rewards - Celebrating our shining stars all year round

Our Commitment to Inclusion

We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all. Reasonable adjustments Please let us know if there are any adjustments, we can make to support you during our recruitment process. We're happy to help…