Account Manager - Growth & Relationships (Uncapped)

Westray Recruitment Consultants Ltd; Knaresborough; On-site; GBP 32,000 - 39,000; Full time

Benefits offered by this job

Uncapped commission

OTE £45k first year

Job summary

Westray Recruitment Consultants Ltd in Harrogate is seeking an Account Manager to be the main contact for an established client database, driving existing relationships and new business opportunities. The role is office-based in Knaresborough with a clear career path and a strong team culture.

You will develop relationships, grow sales, and manage expectations across sales, service, and operations, with uncapped commission and a realistic OTE in year one.

Qualifications

• Strong sales, negotiation and influencing skills.
• Proven ability to identify and develop sales opportunities.
• Ability to build profitable and sustainable customer relationships.
• Commercial awareness with a focus on revenue growth and profitability.
• Strong business development and account planning capabilities.

Responsibilities

• Develop and maintain strong relationships with existing customers, acting as the primary point of contact for all account-related matters.
• Build trusted relationships with key decision-makers and stakeholders within customer organisations.
• Conduct regular customer reviews to understand business needs, identify opportunities and address any concerns.
• Ensure a consistently high level of customer satisfaction through proactive account management and responsive service.
• Manage customer expectations and resolve issues effectively, escalating where appropriate.
• Grow sales revenue and profitability across a designated customer portfolio.
• Identify opportunities for upselling, cross-selling and product range expansion.
• Develop and implement account development plans to maximise customer spend and long-term value.
• Monitor and analyse sales performance, customer spend and profitability.
• Produce accurate sales forecasts and account plans.
• Negotiate pricing, terms and commercial agreements within authorised limits.
• Work collaboratively with Customer Services, Operations, Supply Chain, Marketing and Finance teams to ensure customer requirements are met.
• Coordinate customer orders, quotations and enquiries as required.
• Monitor market trends, competitor activities and customer developments with support from the Category Management Team.
• Gather and share customer feedback to support business improvement initiatives.

Skills

Sales skills

Negotiation

Influencing

Account management

Business development

Customer relationships

Job description

Westray Recruitment Consultants Ltd in Harrogate is seeking an Account Manager to be the main contact for an established client database, driving existing relationships and new business opportunities. The role is office-based in Knaresborough with a clear career path and a strong team culture.

You will develop relationships, grow sales, and manage expectations across sales, service, and operations, with uncapped commission and a realistic OTE in year one.