Account Manager | Chadderton, Oldham

Barlows Ltd; Oldham; On-site; GBP 27,000 - 30,000; Full time

Benefits offered by this job

20 days paid holiday plus bank holidays

Additional loyalty holidays

Supportive working environment

Training and career development opportunities

Job summary

A mechanical/HVAC company in Oldham is seeking an experienced Account Manager to ensure a smooth customer journey from first contact to job completion. The role involves responding to client enquiries, coordinating work schedules, and maintaining high service levels. Candidates should have excellent communication skills and proficiency in Microsoft Office. This full-time position offers a salary between £27,000 and £30,000 per year, alongside various benefits including paid holidays and career development opportunities.

Qualifications

• Experience in a similar role is essential.
• Ability to manage time effectively across various tasks.

Responsibilities

• Respond to initial client enquiries via phone and email.
• Coordinate engineers’ work schedules.
• Ensure KPIs are monitored and updated.

Skills

Effective work in a fast-paced environment

Excellent time management

Strong communication skills

Competent with Outlook and Microsoft Office

Highly organised with strong attention to detail

Education

A-Level or equivalent

Tools

Microsoft Office

Excel

Job description

Job description:

Account Manager

Salary: £27,000 – £30,000 per year
Location: Oldham (Chadderton)
Job Type: Full-time, Monday–Friday
Work Location: In person
Pay: £27,000.00 - £30,000.00 per year

We’re looking for an experienced Account Manager to join our busy Mechanical/HVAC team. This is a full-time, office-based role at our Oldham office in Chadderton. You’ll play a key part in taking customers through their full journey, ensuring a smooth and professional experience from first contact through to job completion. Experience in a similar role is essential.

Responsibilities

• Respond to initial client enquiries via phone and email
• Input engineers’ timesheets and compile daily reports
• Liaise with operational staff and customers to maintain a high level of service
• Coordinate engineers’ work schedules
• Ensure KPIs are monitored, met, and updated
• Issue purchase orders and monitor job progress
• Update Excel spreadsheets, including use of formulas
• Compile job completion notes and prepare invoices
• Assist with wages and general administrative duties

Skills & Requirements

• Ability to work effectively in a fast-paced environment
• Excellent time management
• Strong communication skills with customers and colleagues at all business levels
• Competent with Outlook, Microsoft Office, Excel, and general computer systems
• Highly organised with strong attention to detail

Benefits

• 20 days paid holiday plus bank holidays
• Additional loyalty holidays with length of service
• Supportive working environment
• Training and career development opportunities

Schedule

• Monday to Friday
• Weekend availability if required

Commute/Relocation

Oldham: reliably commute or plan to relocate before starting work (preferred)

Education

• A-Level or equivalent (preferred)

Reference: AM/9F/CS