Office-Based Account Manager — Client Success & Scheduling

Barlows Ltd; Oldham; On-site; GBP 27,900 - 34,100; Full time

Benefits offered by this job

20 days paid holiday plus bank holidays

Additional loyalty holidays with length of service

Supportive working environment

Training and career development opportunities

Job summary

A busy office team in Oldham is seeking an experienced Account Manager to join their full-time roles. You will ensure a smooth customer journey from first contact through to job completion. Key responsibilities include responding to client enquiries, coordinating work schedules for engineers, and managing reports. Essential skills include time management and strong communication abilities. The position offers a supportive environment with 20 days of paid holiday plus bank holidays and opportunities for career development.

Qualifications

• Experience in a similar role is essential.
• Ability to coordinate engineers' work schedules.

Responsibilities

• Respond to initial client enquiries via phone and email.
• Input engineers’ timesheets and compile daily reports.
• Liaise with operational staff and customers to maintain a high level of service.
• Ensure KPIs are monitored, met, and updated.
• Compile job completion notes and prepare invoices.

Skills

Ability to work effectively in a fast-paced environment

Excellent time management

Strong communication skills

Competent with Outlook and Microsoft Office

Highly organised with strong attention to detail

Tools

Excel

Job description

A busy office team in Oldham is seeking an experienced Account Manager to join their full-time roles. You will ensure a smooth customer journey from first contact through to job completion. Key responsibilities include responding to client enquiries, coordinating work schedules for engineers, and managing reports. Essential skills include time management and strong communication abilities. The position offers a supportive environment with 20 days of paid holiday plus bank holidays and opportunities for career development.