Account Manager - Bespoke Manufacturing

Hawk 3 Talent Solutions; Oldham; Hybrid; GBP 23,000 - 38,000; Full time

Benefits offered by this job

WFH after probation

Job summary

Hawk 3 Talent Solutions in Oldham, United Kingdom, is seeking an experienced Account Manager to manage a portfolio of client accounts and drive delivery from enquiry to completion. You will coordinate projects with internal teams, maintain CRM records, and identify opportunities to grow existing relationships.

This permanent, full-time role offers a Monday–Friday schedule with 1 day WFH after probation. The role requires strong communication, relationship-building and negotiation skills, plus

Qualifications

• Experience in Account Management, Client Services or a similar customer-facing role.
• Excellent communication, relationship-building and negotiation skills.
• Strong organisational skills and attention to detail.
• Commercial, proactive and solutions-focused approach.
• Ability to manage multiple accounts and projects simultaneously.
• Confident working with clients and internal stakeholders at all levels.
• Dependable, positive attitude and remains calm under pressure.
• Experience in a project-led or service-based environment would be advantageous.

Responsibilities

• Manage a portfolio of client accounts, developing strong and long-term relationships.
• Act as the main point of contact for clients throughout the project lifecycle.
• Coordinate projects from initial enquiry and brief through to completion.
• Liaise with internal teams to ensure projects are delivered on time and to customer expectations.
• Maintain accurate account and project information through the CRM system.
• Manage enquiries, proposals, orders and delivery updates.
• Coordinate with external teams and attend client/site meetings when required.
• Monitor customer expectations and proactively resolve issues.
• Identify opportunities to grow existing accounts and develop new business.
• Provide regular updates and ensure excellent communication with all stakeholders.
• Support wider business projects and initiatives when required.

Skills

Account Management

Client Services

Communication

Relationship Building

Negotiation

Organisational Skills

Attention to Detail

Proactive / Solutions-focused

Multitasking

Stakeholder Management

Resilience under pressure

Project-based / Service environment

Job description

Account Manager

Location: Oldham

Salary: Up to £37,500

Working Pattern: Monday-Friday | Flexible start and finish times | 1 day WFH after successful 6-month probation

Permanent | Full-time

About the Role

On behalf of our client, we are looking to recruit an experienced Account Manager to join a successful and well-established business.

This is a varied, client-facing role suited to someone who enjoys building strong relationships, managing multiple projects and working closely with internal teams to ensure customers receive an excellent service from initial enquiry through to completion.

You’ll act as a key point of contact for clients, taking ownership of accounts and coordinating projects while identifying opportunities to strengthen and grow existing relationships.

Key Responsibilities

• Manage a portfolio of client accounts, developing strong and long-term relationships.
• Act as the main point of contact for clients throughout the project lifecycle.
• Coordinate projects from initial enquiry and brief through to completion.
• Liaise with internal teams to ensure projects are delivered on time and to customer expectations.
• Maintain accurate account and project information through the CRM system.
• Manage enquiries, proposals, orders and delivery updates.
• Coordinate with external teams and attend client/site meetings when required.
• Monitor customer expectations and proactively resolve issues.
• Identify opportunities to grow existing accounts and develop new business.
• Provide regular updates and ensure excellent communication with all stakeholders.
• Support wider business projects and initiatives when required.

About You

We're looking for someone with:

• Previous experience in Account Management, Client Services or a similar customer-facing role.
• Excellent communication, relationship-building and negotiation skills.
• Strong organisational skills and attention to detail.
• A commercial, proactive and solutions-focused approach.
• The ability to manage multiple accounts and projects simultaneously.
• Confidence working with clients and internal stakeholders at all levels.
• A dependable, positive approach with the ability to remain calm under pressure.
• Experience working in a project-led or service-based environment would be advantageous.

Working Hours & Flexibility

• 7.5 hours per day + 30-minute lunch
• Flexible start between 8:0am-9:15am
• Flexible finish between 4:00pm-5:15pm
• Monday-Friday
• 1 day working from home following successful completion of the 6-month probation